Job Description
Client Success Representative
Do you have a “Sky's the limit” attitude at your current job? If so, Nevada Benefits wants you to join our team.
Our customers are our number one priority and our services attract thousands of customers. We strive to deliver top-notch customer support in every interaction.
We are looking for an experienced Client Success Representative who thrives in a fast-paced environment and is able to switch focus as needed. Someone with a wide variety of skill sets that will support our customers in everything from selecting the right services to resolving a billing issue. Someone who is passionate about customer service and how it can transform our customer’s lives. Somewhat a jack of all trades.
As a Client Success Representative, you’ll be accountable for addressing a consistent volume of customer interactions daily across multiple platforms, including email, live chat, and phone. On the front lines of communication, you’ll be instrumental in capturing feedback from our client. You’ll use the feedback to work closely with other team members to help us deliver the highest quality products and services.
We encourage creativity and innovation - someone who thinks outside the box. This is an opportunity to be on the front lines and have a direct impact on our clients' success.
Requirements:
Strong match to our core values: We’re constant learners. We communicate with intent. We practice extreme ownership. We’re better as a team. We focus on what’s possible.
2-5 years experience in customer support roles assisting customers and managing accounts receivable using email, live chat, and phone.
Exceptional communication skills. You have a clear and concise communication style (verbal and written) that is reflective of the highest standards of professionalism and customer care. You have the ability to forge meaningful connections with our clients.
Strong sales skills. You listen to the customer and are able to match them with the service that will help them achieve their goals.
Tech-savvy skills. You pick up new systems quickly and have the ability to troubleshoot and explain issues. If you don’t know the answer, you use your resources to find the solution.
Excellent time management. You’re an expert when it comes to getting things done while multitasking and you thrive in a fast-paced environment. You have initiative and enjoy working independently with minimal oversight.
Available to work during our scheduled business hours which are Monday - Friday from 8am - 5pm.
Must be a US Citizen or authorized to work in the US.
Why Choose Nevada Benefits as an Employer:
The Nevada Benefits team is one of the best you’ll ever work with. You’ll love your job and learn more in 3 months here than you will in a year anywhere else.
We don’t talk about our values, we are obsessed with living them. We’re constant learners. We communicate with intent. We practice extreme ownership. We’re better as a team. We focus on what’s possible.
Our clients are amazing to work with.
We’re financially thriving and showing consistent annual growth.
Medical, dental, vision, 401K with match, after eligibility periods.
About Nevada Benefits:
For the past 26 years, we’ve quietly built a private company that has become one of the leaders in providing medical and financial benefits to individuals and groups.
We are a high-performance team of exceptionally talented, diverse individuals, and we nurture each other’s personalities, creativity, and ambitions to bring forth unique content, products, and services to the market. Our goal is to help thousands of people feel comfortable and secure with their benefits. And it takes an entire team committed to something bigger than themselves to make that kind of impact.
We are seeking high-caliber individuals who want to help push us to the next level. If you like to move quickly and have a bias for action, you’ll fit right into our fast-paced, results-based environment.
Please email your resume to (Lexie) lolivares@nevadabenefits.com and in the cover letter write GO KNIGHTS GO