Job Description

We've created a new team within our Global sales function that will follow up on leads and actively seek new business. The team is Customer Acquisition and the role we're recruiting for is for a New Customer Specialist, which is a crucial role for driving new revenue by engaging with and converting qualified inbound leads into long-term customers.

As part of the Customer Acquisition Team you'll collaborate closely with Marketing, Sales Enablement, and Revenue Operations to optimize lead conversion, enhance engagement strategies, and deliver a customer-centric experience. Proficiency in, or the ability to quickly learn, the Insights suite of products and programs is essential to effectively position solutions for prospective customers.

You'll be rewarded with a basic annual salary that is estimated to be between $80- $100k + commission + Insights company benefits.

Key Responsibilities

• Inbound Lead Conversion: Engage inbound leads to qualify, nurture, and convert them into customers.
• **Lead Qualification & Nurturing: **Assess potential customers’ needs and readiness, leveraging lead scoring and data-driven insights to prioritize outreach efforts.
• Outbound Prospecting : Proactively identify and reach out to high-potential prospects through various channels, including phone, email, LinkedIn, and industry events.
• Seamless Customer Experience : Ensure smooth transitions at each stage of the customer journey—from initial engagement, qualification, NCS interaction, and eventual handoff to an AM.
• Sales Process Optimization: Work with Revenue Operations to refine lead conversion strategies and align sales tactics with marketing initiatives.
• Collaboration with Marketing & Sales Enablement: Partner with Marketing and Sales Enablement to develop and refine sales collateral, and customer engagement decks to enhance the new customer engagement process.
• **Performance Tracking & CRM Utilization: **Use Microsoft Dynamics CRM, SalesLoft, LinkedIn Sales Navigator, and other tools to track engagement and conversion metrics.
• Marketing & Sales Synergy: Work in tandem with Marketing to ensure lead quality, content alignment, and optimized sales enablement tools.
• Data-Driven Decision Making: Track and analyse key sales metrics to continuously improve the lead conversion process.
• Proficiency in Insights Products & Programs: Maintain up-to-date knowledge of the Insights suite of solutions to effectively communicate their value and align offerings with customer needs.

How You’ll Be Measured

• Lead Conversion Metrics: Achievement of targets for qualified lead conversion.
• Pipeline Development: Growth and management of a strong pipeline of new business opportunities.
• Customer Engagement & Experience: Tracking improvements in response times and conversion rates.
• Sales Performance Metrics: Regularly achieving key performance indicators (KPIs) such as opportunity creation, conversion rates, and revenue contribution.
• Collaboration & Strategic Impact: Effectiveness in working with Marketing and Sales Enablement to refine demand generation strategies and develop effective sales collateral.

Qualifications

Key Competencies

• Lead Qualification & Sales Engagement: Extensive experience managing & converting qualified leads and moving them through the sales funnel.
• Product & Solution Expertise: Ability to explain product value, conduct consultations, and tailor solutions to customer needs.
• Cross-Team Collaboration: Proven ability to work closely with Marketing, Sales Enablement, and Ops to align and optimize customer engagement strategies
• Technology Proficiency: Familiarity with CRM (Microsoft Dynamics), Sales Automation tools (SalesLoft), and LinkedIn Sales Navigator.
• Consultative Selling & Product Knowledge: Experience conducting product consultations and value-based selling.
• CRM & Sales Technology Proficiency: Strong experience using Microsoft Dynamics CRM, SalesLoft, and LinkedIn Sales Navigator.
• Customer-Focused Sales Approach: Ability to build rapport and trust with prospects, ensuring a customer-centric sales process.

Additional Information

Locations: We employ in the following states: Colorado, Connecticut, Florida, Indiana, Michigan, North Carolina, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Washington State. Whilst the role is remote we do have an office in Austin that you can visit as often as you like as we have daily presence Monday-Friday.

Reward: You'll be rewarded with a basic annual salary estimated to be between $80- $100k + commission

Benefits:

• 22 days holidays/PTO (+10 public holidays)
• 2 days Gift of time/Volunteering and 1 day for job anniversary•
• Private Medical Insurance
• Dental Insurance
• 401k Retirement Plan
• Life/AD&D Insurance
• Short & Long Term Disability
• Health Savings Account
• Vision Plan
• Accident Insurance
• Hospital Plan
• Critical Illness cover
• Employee Assistance Program
• Flexible working

Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.

Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.

It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.

We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/