Benefits:

401(k) matching

Bonus based on performance

Health insurance

Opportunity for advancement

Training & development

One of New York's top personal injury law firms is seeking a New Case Specialist. This a full-time, on-site position located in our New York office.

The New Case Specialist is the first point of contact for our clients and plays a key role in providing a welcoming and professional experience. Strong communication and organizational skills are essential. If you're passionate about helping others and thrive in a fast-paced environment, we'd love to hear from you.

Key Responsibilities:

Maintain strict confidentiality of all client and firm information

Review newly signed intake documents to ensure all necessary forms are completed and properly signed

Act as the primary representative of the firm by making initial contact with clients, asking questions, listening to client concerns, and obtaining necessary facts to determine the new steps for the case and firm expectations such as necessary correspondences and relevant statutes of limitations

Collect and verify critical information from new and existing clients and callers

Accurately enter all relevant case information into the case management system, following up on any missing data

Ensure all applicable statues of limitations and deadlines are recorded in the case management systems

Confirm that all intake documents and supporting materials are correctly signed, saved, and appropriately named within the case management system

Send and follow up on any missing intake documents, such as no-fault applications, to ensure timely filings and case progression

Timely file applications for no-fault benefits in accordance with New York State regulations

Draft initial case opening documents and correspondence

Report cases to Medicaid and Medicare as required

Coordinate with team members to complete outstanding tasks and follow ups

Uphold professional standards in all interactions with clients and colleagues

Demonstrate adaptability by taking on new tasks and seeking continuous improvement n process

Perform other related duties as assigned

Required Qualifications:

Strong customer service skills, with a focus on compassion and empathy

Excellent active listening, critical thinking, and analytical abilities

Effective problem-solving skills

Superior written and verbal communication skills

Exceptional organizational abilities and attention to detail

Ability to build trust with clients and collaborate effectively with team members

Proficiency in Microsoft Office programs and experience with legal case management systems

Professional demeanor and appearance

Strong commitment to meeting or exceeding individual, departmental, and firm expectations

Ability to work both independently and with a team-oriented environment

Knowledge of New York State no-fault and workers' compensation laws and procedures

Ability to read and interpret police reports to extract key information

Compensation: Salary range $22.00 -$26.00 Per Hour

Comprehensive Benefits: Health Benefits Paid time off Opportunities for growth 401 K Location: Onsite: Monday through Friday