QUALIFICATIONS
EDUCATION
High school diploma or the equivalent.
LICENSES
Driver's License
OTHER
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
PHYSICAL REQUIREMENTS SURROUNDINGS
move throughout the company facility for most of the shift.
spend time outdoors in the weather and elements.
spend time indoors in air-conditioned areas.
SITTING
on a regular basis
STANDING
for prolonged periods
WALKING
for prolonged periods
BENDING, TWISTING AND/OR STOOPING
for prolonged periods
KNEELING AND/OR SQUATTING
for prolonged periods
LIFTING
over 50 lbs
on a regular basis
REACHING AND/OR LIFTING OVERHEAD
on a regular basis
CLIMBING
stairs
REPETITIVE HAND/FINGER MOVEMENT
for prolonged periods
GRASPING/GRABBING WITH HANDS
for prolonged periods
PUSHING AND PULLING
prolonged periods
EXPECTATIONS GENERAL EXPECTATIONS
Must be able to follow instructions and communicated effectively both orally and in writing.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Work evening, weekend and holiday work hours as required.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
JOB-SPECIFIC EXPECTATIONS
Assist Service Advisors and Service staff. Greet customers in a timely manner.
Assist with Pre-write up with customer information.
Work with all Department Managers.
Assist with cashier duties and cahier protocol.
Perform Battery test (
Perform Alignment Quick Check (advise customer its part of the free multi-point that comes with the service).
Organize parking spaces in Service parking area to keep Service drive clear and constant flow.
Assist with delivery of vehicles for Advisors.
Assist with resolving upset customers concerns during vehicle delivery (advise advisor of customer concern).
Assist with washing service vehicles.
Assist with answering service calls (taking messages for advisors, price quotes and appointments).
Assist with retention campaigns and reports.
Follow up with guest for CSE and resolve quest concerns.
Assist with Shop and overall dealership housekeeping.