Primary Objective

• Client satisfaction and relationship retention for single-solution and/or small or mid-tier clients (<$1M); supports senior CM on management of complex or multi-solution engagements and large strategic clients as necessary

Essential Responsibilities

• Project/engagement lead accountable for overall project success, profitability, scope of work management, and day-to-day client relationship management
• Influence and direct a cross-functional team to support client engagements; act as a knowledge resource/go-to for the broader team on client issues and challenges
• Independently address client questions and requests, manage expectations and deadlines and provide status updates; champions the voice of the client internally
• Inform client strategy development on smaller/mid-tier accounts.
• Manages against client and project KPI’s. Identifies issues or changes in scope that may impact financial performance.
• Supports proposal development on complex engagements. With oversight, scope, write and present proposals for standard solutions.
• Leads renewals on small/mid accounts; supports large account renewals; identifies opportunities to include new products/services to extend existing engagements
• Manage and activate against client feedback received through IFS and CSAT studies
• Coach and mentor junior staff

Essential Knowledge & Experience

• 5+ years’ experience managing quantitative and/or qualitative research studies of increasing volume and complexity; interfacing with clients to proactively deliver on agreed KPIs
• Solid working knowledge and understanding of Kantar solutions; able to communicate effectively about the application and value of Kantar solutions to expand the overall relationship
• Ability to execute on strategic plans for assigned accounts
• Natural curiosity, a can-do attitude and comfort with ambiguity
• Strong detail-orientation with ability to manage multiple work streams
• Ability to build positive relationships with internal and external clients
• Highly organized with ability to manage multiple priorities and deadline pressures
• Experience successfully leading direct and/or indirect teams and coaching/mentoring individuals
• Bachelor’s degree, masters a plus

Core Skills & Capabilities

Managerial Skills

• Plans complex engagement/ job planning
• Excellent relationship and project management skills
• Motivates/manages individuals & teams, stewards team culture

Client Leadership

• Builds robust client relationships
• Deeply understands and focuses on client needs
• Focuses on managing the client experience

Communication

• Develops suiting messaging/communication plan/ approach
• Selects optimal media to deliver messages
• Confidently delivers messages and exemplifies Kantar values

Kantar is the world’s leading data, insights and consulting company. We help clients understand people and inspire growth. We have a complete, unique and rounded understanding of people around the world: how they think, feel and act, globally and locally in over 90 markets. We don’t just help clients understand what’s happened, we tell them why and how they can shape the future.