****ABOUT THE FIRM

New Frontier Immigration Law is committed to doing generational, life-changing work by helping immigrants obtain legal status in the United States. Through this work, we set our clients free to truly live. We do this out of a deep sense of patriotism: Immigration is what makes the United States of America the incredible country it is; the unmatched diversity of our people, ideas, and backgrounds is what makes us great.

In its simplest form, our mission is to help as many people as we can. We are making an impact on humanity that will outlive us all.

ABOUT THE POSITION

Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.

The best CSRs are genuinely delighted to help customers. They're tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients' shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don't have enough knowledge to fix the problem.

Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.

RESPONSIBILITIES:

• Handle high amounts of incoming calls

• Produce sales leads

• Identify and evaluate customers' needs to deliver satisfaction

• Build sustainable relationships of trust through open and interactive discussion

• Provide accurate, valid and comprehensive information by using the right methods/tools

• Reach personal/customer service team sales targets and call handling quotas

• Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

• Go the extra mile to engage customers

REQUIREMENTS:

• Bilingual in English and Spanish (native level Spanish)

• Some proven customer support experience or experience as a client service representative

• Track record of not just reaching, but exceeding quota requirements

• Strong phone administration skills and active listening capabilities

• Experience with CRM systems and practices

• Customer orientation and capacity to adapt/respond to different types of characters

• Exceptional communication and presentation skills

• Ability to multi-task, prioritize, and control time effectively

• High school diploma, GED or equivalent

COMPENSATION:

Pay based on experience. **
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**TO APPLY:
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Send us your resume and a video cover letter explaining your experience with 5 of the 10 job responsibilities listed above. Bonus points if you explain a time when you faced a challenge with some of these job responsibilities and found a way to thrive through it! Please keep the video to less than 5 minutes, upload it to youtube, and send us the unlisted link when submitting your resume. We can't wait for you to show us why you're the Rockstar CSA for New Frontier Immigration Law!!