Job Description

JOB MISSION AND SUMMARY: 

The sales associate position contributes to New Leaf's mission of eliminating smoking from peoples' lives by providing them with heartfelt service and support backed up by great products. Our sales consultants provide front line support with New Leaf's legendary customer service, and understand the importance of helping our customers be successful in their efforts to live a better lifestyle. 

KEY RESPONSIBILITIES:

• Deliver upon New Leaf's promise of legendary service and connect with customers to help their success in staying smoke free

• Regular shop keeping duties for the upkeep of a clean store

• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.

• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary.

• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.

• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.

• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.

• Follows New Leaf operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.

• Maintains regular and punctual attendance

Qualifications

BASIC QUALIFICATIONS

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation

• Consistently be able to interact with customers in an upbeat and positive manner

• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays

• Meet store operating policies and standards, including providing consistent and legendary New Leaf service

• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication

• Comply with a dress code that prohibits displaying tattoos, piercings in excess of two per ear, and unnatural hair colors, such as blue or pink

• Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Ability to learn quickly

• Ability to troublshoot batteries and other components

• Ability to understand and carry out oral and written instructions and request clarification when needed

• Strong interpersonal skills

• Ability to work as part of a team

• Ability to build relationships

Additional Information

If you would like to apply for multiple New Leaf locations just let us know on your application all of the stores you'd like to be considered for. It is not necessary to submit an application for each store.