Job Description

Reporting to the Director of Product and Strategic Development the New Product Development Specialist assists in managing cross-functional projects and contributing to new and existing product development. Individuals must exhibit strong analytical skills within their assessments, strong organizational/time management skills, and exceptional communication skills when interacting with all levels of employees within the company. Experience in the HELOC and/or Banking industry is highly preferred.

Primary Job Duties:

• Identify opportunities within target markets to support product enhancements and new product development and portfolio growth.
• Support cross-functional initiatives involving sales, marketing, capital markets, training, operations, underwriting and IT.
• Manage product lifecycle activities from ideation through implementation, ensuring milestones are met.
• Proactively identify project risks and provide practical solutions to maintain timelines.
• Conduct competitive intelligence research and track trends across relevant markets.
• Foster a culture of continuous improvement by recommending enhancements to department processes and outputs.
• Leverage experience in HELOC and Banking industry to think strategically about our product offerings to maintain competitiveness

Key Responsibilities:

• Monitor Product Performance: Track and analyze KPIs, adoption rates, user feedback, and support trends to assess how products are performing in real-world use.
• Drive Continuous Improvement: Identify opportunities for refinement or enhancement based on data, customer insights, and cross-functional feedback.
• Manage Post-Launch Roadmap: Collaborate with sales, IT, marketing, and operations to prioritize and execute post-launch updates or fixes.
• User Feedback Loop: Establish structured channels to collect and interpret feedback from users, customer service, sales, and partners.
• Issue Resolution: Proactively identify post-launch issues and coordinate solutions with technical and business teams to minimize user friction and risk.
• Training and Enablement: Support internal teams (e.g., sales, customer support) with updated product knowledge, documentation, and FAQs based on what’s learned in the field.
• Stakeholder Communication: Deliver regular reports and presentations to leadership outlining product performance, lessons learned, and next steps.
• Cross-Functional Collaboration: Partner closely with marketing, operations, and engineering to ensure alignment on priorities and resource allocation.

Qualifications

• 5+ years of relevant experience, preferably in the mortgage or reverse mortgage market.
• Experience in Banking, and a strong understanding of banking product offering preferred
• Strong written and verbal communication skills, including experience managing cross functional projects.
• Exceptional attention to detail and commitment to producing high-quality work.
• Demonstrated problem-solving ability and innovative thinking.
• Strong organizational and time management skills; able to manage multiple priorities.
• Ability to influence decisions and build consensus across levels and functions.
• Excellent communication and project management skills
• Proven ability to translate feedback into actionable improvements
• Highly collaborative and able to work across departments
• Detail-oriented and organized, with a focus on execution and results
• Strong analytical skills, comfortable with metrics, dashboards, and basic data tools (ie. Excel, Tableau, etc.)

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Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an Exempt role
• Target base salary range is 100K- 130K, which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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