Field Service Technician New Way Trucks

*This position is based out of the Phoenix, AZ area.

JOB DESCRIPTION

This position is responsible for providing mechanical and technical service to New Way customers and dealers within an assigned territory. It reports to the Field Service Manager.

ESSENTIAL JOB FUNCTIONS

Provide prompt, professional, and technical service on site to our customers by thoroughly investigating and resolve customer’s questions and issues.

Provide troubleshooting, repairs and technical support for employees, dealers and customers on New Way trucks.

Provide Distributor and Customer training as requested.

Take service calls from New Way Customers and distributors to resolve issues.

Evaluate New Way trucks accurately for maintenance, warranty, upgrades, and other service purposes.

Recognize trends and patterns in customer issues and identify preventative solutions.

Support our dealer network and sales departments through demonstrations, training and sales support.

Promote ability to work efficiently, expertly, and independently.

Build positive relationships with customers by providing outstanding and excellent service.

Interpret engineering sketches, specifications, and drawings,

Assist in determining root cause of issues as they are recognized and assist to implement corrective actions to prevent future issues from arising.

Analyze equipment malfunctions, accomplish repairs, and perform scheduled maintenance.

Requires high amount of travel.

KNOWLEDGE, SKILLS, AND ABILITIES

Any combination of training, education, and experience equivalent to a minimum of five years’ experience as a journey-level mechanic or technician.

Experience in heavy-duty equipment maintenance or repair.

Ability to diagnose and repair all types of vehicle components.

Experience with hydraulics (including pumps, valves, governors and relief valve systems)

Experience with automotive diagnostic tools.

Ability to work flexible shifts and adapt to changing work schedules or upon need.

Basic computer skills required.

Valid CDL a plus.

Demonstrate excellent verbal and written communication.

Strong ability to interface with all levels of individuals within and outside the company.

Ability to read and understand technical documents.

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

This is a remote position.