Currently, RGServices is building a candidate pool of qualified individuals to perform as Software Specialists to support government and commercial clients for future needs.  Candidates may not be contacted until a need arises.  Opportunities may be located throughout the United States.

A DAY IN THE LIFE:

To help make our customer successful, the chosen candidate will be able to:

• Analyze customer’s communications needs & develop software solutions to improve overall communication
• Convert those needs to resolution via the software capabilities of the overall solution design by the account team
• Provide clear concise software plans to the project team, including the customer, to allow for implementation
• Explain options to the customer
• Effectively communicate & work with the project team to implement the solution
• Work at the direction of the Project Manager to meet & follow up with the end user client

Software Specialists will be responsible for designing & implementing test routines to insure function of the software features prior to system release.  They must be skilled with Avaya CM, Aura 8.0 and all current solution Platforms.  They must also have a thorough understanding of the various telecommunications private network systems provided by Avaya & NORTEL.

Required Skills

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

Required Experience

To be successful in this role, all candidates must meet the below qualifications to be considered.

• 2 YEARS SOFTWARE EXPERIENCE SUPPORTING AVAYA, NORTEL PRODUCT LINE
• MUST BE FAMILIAR WITH IMPLEMENTING AVAYA CM, AURA, MESSAGING, SIP, ETC SYSTEMS
• KNOWLEDGE OF THE AVAYA, NORTEL PRODUCT LINES
• ABILITY TO TRAVEL TO/FROM CLIENT SITES AS REQUIRED

BRING THE WOW FACTOR:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.

• BA/BS DEGREE
• AVAYA CERTIFICATIONS
• ABILITY TO OBTAIN A SECURITY CLEARANCE

PHYSICAL REQUIREMENTS & DISCLAIMER:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met._  EOE, INCLUDING DISABILITY/VETS_

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.