(THOSE WHO PREVIOUSLY APPLIED NEED NOT RE-APPLY)

POSITION SUMMARY: The Office of Student Enrollment (OSE) manages admissions, enrollment, and transfers for students in Early Childhood programs, 3-K through grade 12 (not including charter schools). Additionally, the office oversees Family Welcome Centers (FWCs), which are family-facing offices that conduct enrollment transactions. The Office of Student Enrollment supports the NYCDOE’s “Equity and Excellence for All” mission by designing and implementing enrollment and admissions policies and processes that provide all students with access to high-quality public schools.

The Enrollment Intake Officer is an integral member of the Family Welcome Center (FWC) team, providing excellent customer service to families seeking assistance with enrollment and admissions-related matters, and handling complex situations in a manner that best assists families. As a member of the FWC team, the Enrollment Intake Officer supports the planning, outreach and implementation of events to support Pre-Kindergarten, Kindergarten, Middle School, Gifted and Talented, Public School Choice, and High School admission processes, and facilitates enrollment in alignment with these processes. In this role, the Enrollment Intake Officer works closely with the Borough Enrollment Director to make procedure recommendations and system improvements to enhance and improve current processes to better support and assist families. Performs related work.

REPORTS TO: Borough Enrollment Director

DIRECT REPORTS: N/A

KEY RELATIONSHIPS: Works with families, school-based staff, school communities, community-based organizations and agencies.

RESPONSIBILITIES

• Meets with families who visit the enrollment office and serves as a resource to families and students regarding admissions, enrollment and transfer matters, providing high-quality information and timely responses to inquiries and excellent customer service and support.
• Facilitates the enrollment of students into and from schools, including transfers; gathers information and assists families with the completion of appropriate applications, forms and supporting documents.
• Collaborates with the FWC Director in implementing outreach efforts designed to inform families about admissions, enrollment, related events and projects; prepares and delivers presentations and information sessions to staff, community-based organizations, community groups, and youth services organizations.
• Serves as a community outreach liaison to principals, school-based personnel, community-based organizations and local community leaders regarding student enrollment issues and concerns.
• Assists and participates in student enrollment events, workshops, and information sessions.
• Works with the communications team to design, develop, and distribute materials and information needed for community outreach efforts.
• Monitors enrollment trends; develops ideas for future events and makes procedure recommendations to the Borough Enrollment Director.
• Inputs data in ATS and MySchools to support application processes.
• Works closely with the director and other supervisors to make recommendations for process improvements to better serve the needs of students and families.
• Works in accordance with and is familiar with Chancellor’s Regulations A-101 while using the highest ethical standards.

QUALIFICATION REQUIREMENTS:

MINIMUM

1. A baccalaureate degree from an accredited college and four years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and eight years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

PREFERRED

• Experience working in the Department of Education and/or educational setting.
• Knowledge of the DOE’s rules and regulations related to student enrollment.
• Knowledge of the NYC public school system and Chancellor’s Regulations.
• Familiarity with the Department’s student information systems, ,e.g., ATS, OORS, and MySchools.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, SharePoint, and PowerPoint.
• Exemplary ability to work and provide service in a fast-paced, time-sensitive work environment.
• Commitment to excellent customer service.
• Excellent oral and written communication skills.
• Strong interpersonal and organizational skills.
• Bilingual proficiency in Spanish or Chinese (Cantonese or Mandarin), or one of the following languages: Arabic, Bengali, French, Haitian Creole, Korean, Russian, Urdu.
• History of excellent attendance and punctuality.
• Internal candidates preferred.

SALARY: $60,248+

PLEASE SUBMIT A RESUME AND COVER LETTER WITH YOUR APPLICATION AS SOON AS POSSIBLE. 

APPLICATIONS WILL BE ACCEPTED THROUGH OCTOBER 17, 2019 UNTIL 3:00 P.M.

NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY. 

AN EQUAL OPPORTUNITY EMPLOYER

It is the policy of the Department of Education of the City of New York to provide educational and employment opportunities without regard to race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  Inquiries regarding compliance with this equal opportunity policy may be directed to: Office of Equal Opportunity, 65 Court Street, Room 1102, Brooklyn, New York 11201, or visit the OEO website at http://schools.nyc.gov/OEO

Required Skills Required Experience