Currently, RG is seeking an Avaya Staging Engineer to work onsite at one of our premier telecom clients in Washington DC.  On a daily basis the Avaya Staging Engineer will provide implementation services for Avaya solutions in a staging center environment.  Flexible hours may be needed.

A DAY IN THE LIFE: To help make our customer successful, the chosen candidate can expect to be involved with or responsible for ensuring the implementation of best practice solutions for voice communications services. In a lab/staging environment, the engineer will physically install, patch/update and configure Avaya communications systems and adjuncts such as Communications Manager (6.x/7.x) System Manager, Session Manager, Aura Messaging and other adjuncts.  Subsequently, they will be responsible for documenting configuration, de-installation, packing and preparing systems for shipment to permanent installation site. 

Description of Daily Duties:

• Provide implementation staging support to internal team and client at centralized site
• Work with clients and internal teams to design and implement solutions
• Performs a wide variety of activities associated with installing and servicing products at customer staging location and providing support to customer and team members in solving technical problems encountered in the staging installation or operation of Avaya solution
• May include logistics functions to support staging activities including receiving, inventorying, unboxing, labeling, packaging, and preparing for shipment
• Inspect hardware for shipping/handling damage
• Install, load, and configure (“rack and stack”) solutions as directed per order or site-specific requirements
• May install OS and/or upgrade software and firmware, as necessary
• Test hardware and connectivity across devices/solutions
• Resolve issues or escalate with appropriate team members and/or support personnel
• Document and communicate issues with project leads/team members
• Repackage and label finished items for shipment
• Complete required documentation for inventory, time reporting, work order progress & completion, etc.

Required Skills

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.

Required Experience

To be successful in this role, all candidates must meet the below qualifications to be considered.

• CURRENT TOP SECRET CLEARANCE OR WITHIN THE WINDOW TO REACTIVATE
• 8+ YEARS TELECOMMUNICATIONS EXPERIENCE (TROUBLESHOOTING, INSTALLING VOICE AND VOIP, SIP SYSTEMS)
• 6+ YEARS OF HANDS ON IMPLEMENTATION AND MAINTENANCE EXPERIENCE WITH AVAYA SYSTEMS, INCLUDING COMMUNICATIONS MANAGER, SYSTEM MANAGER, SESSION MANAGER, ADJUNCTS AND HANDSETS
• FUNDAMENTAL IT/DATA NETWORK KNOWLEDGE
• ABILITY TO COMPLETE TERMINATION OF CABLING AT THE HEAD END RACK LOCATIONS, PROGRAMMING OF COMPONENTS, TROUBLESHOOTING AND TESTING
• WILLINGNESS TO LEARN AND FUNCTION WITHIN A TEAM
• WILLINGNESS TO WORK FLEXIBLE WORK HOURS WHEN REQUIRED
• DEMONSTRATED ABILITY TO COLLABORATE WITH PROJECT TEAMS, MANAGERS, AND CLIENT AS A SERVICE PROVIDER 
• STRONG TEAM PLAYER

BRING THE WOW FACTOR:

In addition to our core requirements that are an absolute must for this role, we want to highlight some of the qualifications that we consider to “Bring the WOW Factor”. Below are some of those “WOW Factors” that we would love to have, but that are not considered hard requirements to do the job.

• AVAYA CERTIFICATIONS - ACA, ACIS, ACSS, ACS, ACE, OR ACSA
• EXPERIENCE WITH AVAYA COMMUNICATION MANAGER VERSIONS 6.X/7.X
• AVAYA, VMWARE, LINUX OR AWS CERTIFICATIONS
• SECURITY+ CERTIFICATION
• ELECTRONICS, COMPUTER SCIENCE, OR TELECOMMUNICATIONS DEGREE

PHYSICAL REQUIREMENTS & DISCLAIMER:

Medium physical work: Must be able to lift up to 50lbs, pack/unpack and transport equipment up to 10% of the time daily.  Must also be able to position self to install computer hardware, including under desks and in close spaces.  Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds, and standing up to six hours in an eight-hour workday.  In addition, medium work involves sitting, kneeling, climbing, and squatting.  If someone can do medium work, we determine that he or she can also do sedentary and light work.

RG is an Equal Employment Opportunity/Affirmative Action/Disability/Veteran/VEVRAA Federal Contractor

At Robbins-Gioia (RG), we provide management consulting, managed services, and JFAST software. Our management consulting services combine leading-edge capabilities in management and technology with a seasoned understanding of our clients’ missions. Our managed services help our clients maximize their technology investments by providing experienced professionals that complement our clients’ strategy and operations. Our JFAST software is a suite of tools that perform advanced planning and scheduling operations and is the most capable intelligent scheduling platform for complex, mission-critical applications.

Headquartered in Alexandria, VA, we partner with our clients to test and refine every solution to meet their exact needs. We take pride in tackling complex management challenges with fresh and innovative insights and in transforming our clients’ vision into reality.

A Consultant is an exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills.