+--------------------------------------------------------------------------+ | SCOPE OF | | POSITION:                                                                | |             | | | |   | | | | Reporting directly to the operations manager, the Dispatcher-Router is | | responsible for dispatch functions/activities within the Terminal.  | | Directly participates in day-to-day dispatch functions/duties.  Provides | | coordination/supervision of assigned drivers. | +--------------------------------------------------------------------------+

+--------------------------------------------------------------------------+ | BASIC FUNCTION: | | | |   | | | | Ensures effective, efficient & timely pickup & delivery of freight in | | assigned operating area.  Performs related processing, paperwork, data | | entry & follow-up as required.  Is familiar with Tax-Air’s philosophy | | and commitment to safety and security. | +--------------------------------------------------------------------------+

ESSENTIAL FUNCTIONS 

Promotes & maintains a flexible, cooperative, positive, team-oriented & customer-focused attitude within & between departments/terminals.

Recommends changes or improvements in dispatch policies/procedures & implements changes as directed.

Expedites special pickups & deliveries.

Works proactively with related support departments such as customer care, order entry, etc. ensuring proper information is obtained/shared in an efficient & timely  manner.

Provides flexibility for working on-call hours during weekends as required & directed by General Manager to include carrying a company pager/cell phone as necessary during assigned on-call hours.

Performs follow-up activities as required on customer fax orders, driver errors, late pickups/deliveries, etc. to ensure that pickups/deliveries are performed

Traces duplicate pickups & Tax Pro’s as necessary in a timely manner.

Communicates with other dispatch staff/other shifts to ensure proper policies & procedures are followed & problems/concerns are resolved in a timely manner.

Ensures all files, records, databases & backup paperwork are set up, maintained & processed as required in a timely manner within functional responsibilities.

Communicates daily status updates to customers as required regarding freight status by researching charges, POD’s, late or missed freight pickups/deliveries, etc.

Performs accurate alphanumeric data entry into Tax-Air Ultra Pro system or other applicable program applications as required in a timely manner.

Provides training on company policies & procedures to assigned staff as required.

All other duties as assigned by supervisor or General Manager.

POSITION REQUIREMENTS/SKILLS

Must have the ability to promote & help maintain positive driver relations & morale which can be impacted by fast- paced/changing needs involving dispatching & its effects on drivers.

Must have excellent written & verbal communication skills as well as superior customer relations skills.

Must possess excellent attention to detail with strong organization & follow-up skills.

Must have flexibility to work on-call hours during weekends with the ability to work independently under minimal supervision/direction.

Must possess above-average PC skills with experience in related software applications.

Must have at least 6 months prior dispatch experience.

A working knowledge of airfreight, domestic & international & import/export preferred.

Fork truck certification is required upon employment; experience loading/unloading commercial vehicles is preferred but not required.

EQUIPMENT/TOOLS OPERATED

Standard office equipment including as personal computer, multi-line telephone, communication devices (Nextel), fax, calculator, scanning equipment, imaging equipment, copy machine, etc.

Required Skills Required Experience

The duties and responsibilities described above are the essential functions of the job. The qualifications below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Excellent communication skills, both written and verbal, along with the ability to listen for understanding
• Excellent people skills: interacting with, providing support, establishing a high-trust relationship in a cheerful, professional atmosphere
• Good interviewing skills. Able to ask unscripted logical questions to elicit a full understanding of client needs
• Ability to analyze issues and make decisions for the greater good
• Ability to work independently and with a team to achieve business objectives
• Strong project management skills in fast-paced environment with multiple priorities
• Logical reasoning, critical thinking, and sound judgment skills
• Experience in Financial Services or Insurance industries useful, but not required
• Proficient in Microsoft Office, especially Word, Excel, and Outlook
• Experience with writing tools and other types of similar software
• Ability to quickly learn other software used for document creation, such as Adobe Acrobat Pro and Salesforce
• Technical editing skills and mastery of AP Style Guidelines
• Bachelor’s degree or equivalent and three (3) years of business writing experience

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER