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Are you looking for a challenging role within an organization that provides flexible hours, rewarding compensation and an excellent benefit package? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a purpose. We believe our employees should take pride in the work they accomplish while truly respecting a collaborative work environment. Do you have a background in Customer Service and Utility Billing? If so, this position could very well be for you:

POSITION: PART-TIME UTILITY BILLING SPECIALIST

LOCATION: LIBERTYVILLE, IL

SALARY: $19.65-$22.43

JOB SUMMARY: Responsible for providing exemplary customer service and billing to water & sewer utility customers via phone, email, mail, and in-person.

Becoming a Utility Billing Specialist would allow you to be involved with providing various direct customer service support tasks to over 32,000 water & sewer customers within the Public Works Department, ranging from account payments & inquiries, preparation & issuance of bi-monthly account billings, to analyzing, researching and resolving account problems or discrepancies.

In order to be successful in this role you should have a high school diploma, 3-5 years of customer service experience is preferred, and a high level of comfort utilizing technology, including phones, computer systems, and software applications. Individuals should have a working knowledge of accounting principles and practices; possess the ability to effectively problem solve and have the ability to work both individually and in a team atmosphere. Experience using a Utility Billing Customer Information System (CIS) is also preferred, but not required.

Lake County offers a competitive salary and benefit package with performance-based incentive plans. We also offer flexible working hours, and a comprehensive wellness and training program.  Visit our Prospective Employee page to get additional information on why you should work for Lake County!   

To learn more about the department you will be working for, visit Public Works.  To learn more about other services Lake County provides and to see some of our employees in action, visit our website to view videos. 

If you need assistance writing your resume, we have some tools to help you at our Human Resources website.

Any offer of employment is conditioned on the successful completion of a background screening, drug and alcohol testing and may include a pre-employment medical exam.

Lake County is an equal opportunity employer

Required Skills Required Experience

• Bachelor degree in discipline related to functional work or role, with 8-10 years of relevant work experience

• Minimum of 6 years of experience using BizTalk Mapper, Orchestration, EDI integrations, and XML

• Minimum of 6 years of experience in web development using ASP.NET and C++

• Proven understanding of Warehouse Management System

• Must have demonstrated expertise, understanding, and knowledge in the following:

•                 - System analysis and design techniques                 - Technical architecture, current information systems supporting the enterprise                 - Providing architectural risk assessments and architecture reviews of software systems                 - Functional analysis at the enterprise level                 - Data analysis and modeling at the enterprise level

• Ability to work with/in the following systems/software/;languages:

           - BizTalk Server            - EDI/XML            - ASP.NET            - C#            - Visual Basic            - Visual Studio 2015/2013/2010            - .NET 4.0/3.5/2.0            - AJAX            - JavaScript            - SQL Server 2008/2012/2016 databases (T-SQL, stored procedures, etc.)            - API Integrations            - EFI Radius

• Able to conceptualize solutions, build consensus and execute solutions
• Able to evaluate business requirements and deliver solution designs based on business requirements
• Able to consistently contribute effort, leadership, and creative thinking to solve complex and significant problems in a collaborative fashion
• Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization
• Demonstrate ability to perform at the highest level of proficiency in utilizing tools and applications to complete assignments 
• Able to work on special projects to enhance internal system functionality from the operational business perspective

RRD IS AN EEO/AA INCLUDING VETS AND DISABLED EMPLOYER