JOB DESCRIPTION

As the Corporate Concierge for Dealers Wholesale, you will be responsible for the first impression we leave on incoming customers and guests. Your dedication to creating incredible experiences for those who interact with the organization will be key to success in the role. You will be the linchpin in the corporate machine – ensuring the continuity of our success by fully equipping the office with marketing materials, office supplies, company swag, and other items and services as needed. Finally, you will be the go-to for all internal and external event planning, including but not limited to quarterly employee events and outings, customer engagement events, CEO roundtable events, recruiting and employment events, etc.

MISSION

The mission for this role is to leave a lasting positive impression on all those who interact with Dealers Wholesale and the Dealers Wholesale brand, both internally and externally. 

OUTCOMES

1. DW new hires are fully equipped and warmly welcomed on Day 1
2. DW visitors and callers are smoothly and happily assisted
3. DW offices are at all times well-stocked and maintained for success
4. Internal/external communications are updated and meaningful 
5. Quarterly employee events planned and executed with excellence

REPORTS TO: Human Resources Leader

RESPONSIBILITIES

• Greet customers and callers warmly, and assist them with problem-resolution, including contacting parties and redirecting calls as needed
• Maintain safety and cleanliness in showroom and conference rooms for optimal visitor experience
• Company supply order, including office supplies, coffee products, branded logo items, etc.
• Assist HR Leader with new hire checklist, including ordering swag, business cards, setting up offices, etc.
• Assist sales and marketing teams with marketing materials and administrative duties as needed
• Update social media channels when hours of operation are affected, such as holidays and events
• Facilitate and optimize internal company communications, including: monthly newsletter, slideshows, flyer creation and distribution, and announcements/celebrations via internal communication platform. 
• Event planning and execution, including selecting dates, venues, managing vendors, facilitating food order and delivery, etc. 
• Assist other teams within the organization as needed with administrative duties
• Collect and distribute mail throughout the organization
• Follow up/hold others accountable for their role in the success of your position
• Ensure COVID-19 protocols are followed by those entering the building

EDUCATION & REQUIREMENTS

• Bachelor’s Degree in Hospitality, OR equivalent experience
• One year in a customer service environment, such as a restaurant or retail store
• One year in an office environment, especially greeting customers and using office technology (order entry systems, Microsoft Office products, social media)
• Experience in event planning/coordination is a plus
• Experience as an Executive Assistant is a plus 
• Experience in marketing is a plus
• Action-oriented and solutions-focused; a critical-thinker and problem-solver
• High-energy and output; be someone who the team can count on to “get things done”
• Strong organization skills; ability to create processes and organization where there is none, and track projects/tasks effectively
• Strong emphasis on customer experience and continuous improvement; be someone who always asks “How can we make this even better?”
• All-hands-on-deck mentality – continually working for the success of the larger team
• Be accountable to your word, and make good on your commitments
• Strong emphasis on relationships; always assume you will interact with this visitor/caller/employee/guest again, and approach each interaction with a service-mindset