Job Description
Customer Service Rep – Subprime Auto Finance
Newport Acceptance Corp. – Tustin, CA
Newport Acceptance Corp. is a leading small employer in the special finance industry, serving franchise and independent auto dealers. Founded in 1990, NAC is looking for qualified industry account servicing specialists to join our team. We offer a positive working environment and excellent compensation packages.
Responsibilities:
Working within defined company guidelines and FDCPA regulations, you will:
· Make courtesy calls to customers
- Take customer calls, establishing positive relationships with customers
· Discuss options to assist customers in resolving delinquency and default
· Secure payment arrangements
· Counsel customers of possible consequences for not meeting contractual obligations
· Maintain essential work habits of reliability, accuracy, and punctuality.
Responsibilities and Qualifications:
· Bilingual (Spanish) is required
· Strong oral communication skills and an ability to prioritize are also required
· Be an efficient team player and able to work in a structured environment
· Possess excellent communication and negotiation skills
· Commit to Monday through Friday, 8:00 a.m. to 5:00 p.m., with an occasional Saturday or weekday overtime.
Benefits:
· A friendly workplace with competitive compensation
· Monthly bonus incentives and departmental training is also provided.