NEWPRO Home Improvement Solutions, the leading home improvement company in New England, has this exciting new position of Technical Support Specialist I open in their Woburn, MA office to support company growth, customer demand and expanding territories.NEWPRO has been serving New England with home improvement solutions for over 75 years with coverage throughout MA, RI, NH, ME, and CT. Representing nationally recognized brands including KOHLER and Jacuzzi, supported by best in the industry warranties, the products and services include replacement windows, doors, siding, roofing, bath replacement systems, and walk-in baths. This position supports the technical needs of the organization, by providing equipment setup, HELP DESK technical support, and systems administration. This position reports to the Director of Technology.RESPONSIBILITIES INCLUDE:
Technology equipment setup (computers, printers, phones, iPads, iPhones)
Processing orders for new equipment and maintaining equipment inventory
Installing, modifying, and/or making minor repairs to computer hardware/software systems
Providing HELP DESK technical support for employees and vendors
Resolving tickets representing staff-generated technical or technology purchase requests
Microsoft 365 Administration including resetting user passwords, updating VM groups
Completing new hire setup and separations of employment across software platforms
Submitting service/repair requests for damaged equipment (iPhones/iPads)
Assisting in the design, development, and creation of technical resources, guides & SOP's
Keeps up to date on technical advancements by reviewing articles/publications
QUALIFICATIONS:
Proficient with most forms of technology, software, and hardware
Prior experience in technical support or IT role
Strong collaboration and communication skills
Demonstrated organization, planning, and analytical skills
Strong problem solving and critical thinking skills
Highly proficient with Apple products (iPhone, iPad)
BENEFITS:
Paid Time Off
Holiday Pay
Health, Dental, & Life Insurance
401K with company match
Short-term and long-term disability
Pet Insurance
Vision, Critical Illness, & Accident Insurance available.
Flex Savings & Health Reimbursement Accounts.
Come find your home here at NEWPRO! Send us your resume and someone will get back to you ASAP!
NEWPRO's Mission Statement: Helping people live better lives by delivering a hassle free, first-class home improvement experience.
EEO STATEMENT:NEWPRO is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy, and pregnancy-related conditions, or any other characteristics protected by law