Job Description

ABOUT THE ORGANIZATION

Nexa Receptionists, LLC. has provided answering and virtual receptionists services to thousands of companies across the US since 1982. Our business principles are built on a foundation of strong customer experience and sustained commitment to staying at the forefront of technology and innovation.

WORK AT HOME WITH NEXA RECEPTIONISTS! Our company culture is people focused; the happiness and safety of our team is a top priority. Our headquarters in Phoenix, AZ is operating at less than 25% capacity to maximize social distancing, providing a safe, in the office training environment that follows CDC guidelines. This role and training is 100% remote but you must live in the state of North Carolina. 

JOB DESCRIPTION

As a Customer Service Representative at our call center, you will play a key role in supporting the customers of our clients. A customer service specialist is responsible for managing calls ranging from appointment setting, customer service, call screening, call transfer and much more. Our Customer Service Representatives also utilize chat, email and more.  You should live and work in the state of North Carolina. We are not accepting applications outside of the state. 

REQUIREMENTS

THIS ROLE IS FOR THE AM SHIFT (MUST WORK ONE WEEKEND DAY-5 DAY/WEEK SCHEDULE)

• Minimum of 2 years experience in customer service in a call center environment
• Capability of working from home, which requires high speed internet and a quiet workspace
• Experience answering high call volumes and working to solve customer’s needs
• Experience answering chat and email inquires
• Able to multitask and manage a diverse clientele
• Type 30 wpm with 94% accuracy
• Excellent verbal and written communication skills
• Computer proficiency skills
• Available to work weekends and holidays
• Consent to take drug and background screening

BENEFITS: In addition to a dynamic team environment, you will enjoy competitive benefits, potential for overtime pay, generous incentives and performance- based bonuses once you reach the Senior Advocate level. These benefits are available after a successful 60 days of employment.

• Paid new hire and on-going training
• Excellent Medical, Dental and Vision Insurance
• 401K with 4% company match
• Paid time off (including sick leave)
• Structured advancement opportunities
• Weekend shift differential
• Bilingual pay differential
• Work from home Computer Equipment

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law

Pay: $12-$13/hr

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