Job Description

NEXGEN AIR CONDITIONING HEATING AND PLUMBING

CUSTOMER SERVICE REPRESENTATIVE

SUMMARY

We are looking for an enthusiastic, experienced Customer Service Representative who enjoys honest work & making people smile. We invest heavily in our brand to ensure we are helping people maximize their home comfort year round, so you will always be busy.

CULTURE

Being family owned means we treat everyone like family. We enjoy each other’s company, we want to know you and your family. We frequently host charitable and social events for our team to stay connected to our community. If you appreciate honest, wholesome work, you will fit in just fine.

RESPONSIBILITIES

• Interact with customers by telephone or email in order to provide information about HVAC & Plumbing services, or schedule appointments

• Follow up on customer problems to ensure the correct solution was carried out

• Work in an open-plan call center setting

• Keep customer data secure

• Managing large volume of customer calls

• Stay friendly and helpful

• Resolve questions and service issues for customers via phone, email and text

• Accurately document customer interactions

• Determine opportunities for new sales

• Sell products to established customers through up-selling and cross-selling

• Resolve all inbound and outbound support requests per established guidelines

• Identify and act as a company ambassador at all times

• Be professional

QUALIFICATIONS

• 2 years experience

• Great references

• Pass a background check

• Open availability

• Demonstrated ability to provide outstanding customer service

• Customer-centric

• Result-driven

• Focus on quality and attention to detail

• Good time-management skills

• Ability to multi-task

• Strong interpersonal and communication skills

• Critical-thinker and problem-solver

• Ability to work with minimal supervision

PAY & BENEFITS

• 2 Weeks Paid Time Off

• 6 Paid Holidays

• Health Insurance & 401k

ABOUT US

Our attention to detail and commitment to our values have helped us grow. It all started 15 years ago with our President, a young aspiring HVAC technician, who wanted to make an honest impact in the industry. Well, with his drive, and the help of our talented team, we've grown to 4 locations across Southern California, servicing customers every day and continuing to grow into the industry standard for all things HVAC.

HOW TO APPLY

To be considered more expediently, please send resumes to ismael@nexgenairandheat.com

—