IT Applications Engineer with previous experience working with law firms. This person will be primary responsible for technical hands-on expertise in support of the day-to-day information technology operations including application/system developments (both in house and third-party applications), ownership of enterprise applications systems, provide daily 3rd level desktop support & training to help desk, system monitoring, maintenance, troubleshooting and security.
Duties & Responsibilities:
• Support of internal business applications for the firm (including iManage DMS, enterprise applications, Citrix XenDesktop, Office 2016 & Windows 10 desktop installations).
• Collaborate with other developers and software architects, including vendors & contractors (when appropriate), to determine optimal solutions.
• Develop system test plans, ensure software quality assurance standards are achieved, and validate that business goals are accomplished.
• Draw appropriate resources together in order to address technical issues as well as direct and focus the efforts of the technical project team, which may include internal and vendor resources.
• Monitor progress of the development and project teams and provide mentoring where appropriate.
• Handle escalations from the Help Desk team in an efficient and timely manner.
• Complete projects/tasks on a timely basis, according to commitments made to co-workers and management.
• Report project/task status to the Applications/Desktop Manager, Sr. Manager or CIO on a weekly basis (at minimum).
Skills & Qualifications:
• Exceptional knowledge and experience with Windows Server 2012, 2016, Windows 10, Active Directory, Group Policies, Print Servers and App-V.
• Experience with SCCM 2012 R2 and above, Powershell, and strong knowledge of application installation package creation required.
• Experience in managing implementation projects that utilize Microsoft technologies and with the software development lifecycle, in general.
• Capable of learning large, complex applications in a short time frame.
• Strong written and verbal communication skills and possess creative problem solving skills.
• Experience in teaching and/or mentoring professionals would be helpful.
• Legal apps, Microsoft App-V, and strong iManage Document Management experience highly desired.
• SCCM 2012 R2, Windows Server 2012-2016, SQL, Citrix, iManage Document Management System, Intapp Time, TrendMicro, LAPS, Bitlocker, (MSIX a plus).