Job Description

http://www.nexgrill.com.

Our Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.

RESPONSIBILITIES:

• Handle high volume incoming telephone or email inquiries.
• Identify the customers’ needs, ask probing questions to resolve issues.
• Help resolve any technical and/or troubleshooting issues related to grill assembly and operation.
• Conduct data entry into the CRM and internal systems.
• Provide feedback on newly discovered problems and suggestions for past and current grill models.
• Handle customer service inquiries, claims, returns, orders (no sales).
• Address and negotiate customer claims and return requests in a timely and professional manner
• Investigate claims and obtain relevant facts to determine coverage, loss and liability of company
• Assist Supervisor in analyzing, planning, decision-making and problem-solving activities to support claim settlement and reduce future exposure

REQUIREMENTS: 

• High School Degree required.
• 1-year customer service experience required.
• Must be able to type 35 WPM.
• Strong interpersonal skills and friendly telephone etiquette are required.
• Have effective verbal and written communication skills.
• Able to handle high pressure and difficult claimants.
• Detail-oriented, organized and multi-tasking capabilities.
• Must be willing to learn and assemble grill components during training period.
• High proficiency with MS Office (Excel, Word, & Outlook).
• Candidate must be eligible to work in the United States. Nexgrill Industries Inc. does not sponsor H-1B or other related work visas.

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