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Call Center Rep

Nexgrill Industries

Call Center Rep

Chino, CA
Full Time
Paid
  • Responsibilities

    Job Description

    If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill should be your next career move! You will use your strong communication skills to answer calls and adequately handle customer inquiries.

    Our ideal French Call Center Representative is a proactive professional who is committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with. 

    RESPONSIBILITIES:

    • Handle a high volume of incoming telephone or email inquiries.
    • Identify customer needs and execute thorough questioning to solve any open issues.
    • Help resolve any technical and/or troubleshooting issues as needed.
    • Data entry into CRM and internal systems.
    • Provide feedback on newly discovered problems and suggestions for past and current grill models.

    REQUIREMENTS: 

    • High School Diploma or equivalent education level is required.
    • Able to speak, write, and read French fluently.
    • Minimum of 6 months Call Center experience is preferred.
    • Have strong interpersonal skills and pleasant telephone etiquette.
    • Able to handle high pressure and difficult claimants.
    • Detail-oriented, organized and multi-tasking.
    • Excellent verbal / written communication skills.
    • Candidate must be eligible to work in the United States. Nexgrill Industries Inc. does not sponsor H-1B or other related work visas.

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