Job Description

Job Responsibilities –

• Ensure that existing and prospective customers are engaged and connected with the company’s products and services.
• Responsible for execution and roll-out of the marketing and consumer engagement campaigns developed.
• Solve consumers issues through phone, email, live-chat or social media platform efficiently and proactively.
• Create and maintain positive experience for consumers during their pre purchase and post purchase process.
• Analyze and recommend areas of improvement for products and services. 
• Consolidate consumer feedback and responses and provide improvement recommendations to the marketing, sales, operations and product teams.

Qualifications for Engagement Manager -

• Experience in eCommerce marketing / branding.
• Experience in Consumer Product Goods marketing / customer service preferred.
• Ability to communicate effectively with consumers.
• Ability to quickly solve problems.
• Positive and upbeat attitude.
• 3 years of experience in customer service.
• BA in Business or marketing.

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