Job Description

Nexgrill is a leading global producer of gas and charcoal grills and grill accessories. It designs and markets an extensive line of high-quality grills under the Nexgrill and KitchenAid brands, as well as OEM products for several global retail partners.

Nexgrill headquartered in Chino, California. Nexgrill has significantly grown revenues and profits over the past five years. Additionally, we have offices in Taiwan, Hong Kong, South Africa, along with manufacturing in Main Land China. For more detailed company information, visit http://www.nexgrill.com.

If you enjoy interacting with people, providing outstanding customer service and are looking for a rewarding career, Nexgrill should be your next career move! You will use your strong communication skills to answer calls and properly handle customer inquiries.

Our Call Center Representatives are proactive professionals who are committed to customer satisfaction and take delight in providing exceptional, personalized service to everyone they interact with.

RESPONSIBILITIES:

• Handle high volume incoming telephone or email inquiries.
• Identify the customer’s needs, ask probing questions to resolve issues.
• Help resolve any technical and/or troubleshooting issues related to grill assembly.
• Conduct Data entry into the CRM and internal systems.
• Provide feedback on newly discovered problems and suggestions for past and current grill models.
• Handle customer service inquiries, claims, returns, orders (no sales).

REQUIREMENTS: 

• High School Degree required.
• 1-year customer service experience required.
• Must be able to type 35 WPM.
• Strong interpersonal skills and pleasant telephone etiquette are required.
• Have effective verbal and written communication skills.
• Able to handle high pressure and difficult claimants.
• Detail-oriented, organized and multi-tasking.
• Must be willing to learn and assemble grill components.
• High proficiency with MS Office (Excel, Word, & Outlook) preferred.
• Candidate must be eligible to work in the United States. Nexgrill Industries Inc. does not sponsor H-1B or other related work visas.

EMPLOYMENT AGENCIES:

Employment agencies interested in working with Nexgrill Industries Inc, please use CAREERS@NEXGRILL.COM as your point of contact for all things recruitment. Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Nexgrill Industries Inc. Nexgrill Industries Inc. will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person, or entity.

Employment agencies that have fee agreements with Nexgrill Industries Inc and have been engaged on a search shall submit résumés to the designated Nexgrill Industries Inc. recruiter. PLEASE NOTE, THE DESIGNATED RECRUITER WILL BE THE PRIMARY CONTACT FOR ALL RECRUITING MATTERS. 

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