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Help Desk Specialist

Nexplay Consulting Inc.

Help Desk Specialist

Los Angeles, CA
Full Time
Paid
  • Responsibilities

    Based in the heart of Los Angeles, Nexplay is an IT consulting leader specializing in managed services, full technology buildouts, and low voltage cabling infrastructure. We enable premium luxury brands to elevate guest experiences and operations through properly leveraged technology. Founded in 2008 by industry veterans from Four Seasons and an executive team from Yahoo, ebay, and LegalZoom, we are experiencing rapid growth and pacing to double our head count by the end of this year. 

    We are currently looking to hire a sharp Tier 1/Tier 2 Service Desk Specialist with strong communication, organizational skills, acute attention to detail, and effective multi-tasking abilities. We offer excellent compensation packages that include bonuses, equity options, health & dental benefits, unlimited PTO, and amazing upward mobility. Nexplay specializes in providing managed information technology services of exceptional quality to hospitality and commercial enterprises (www.nexplay.com). 

    About the Service Desk Specialist Position

    This is an in-office position, but can be remote for the right candidate. Provides technical support including, but not limited to evaluating, implementing, and supporting all servers, desktop and laptop computers, inter-network connections and Internet connections across the enterprise. Will carry out central administrative activities in accordance with standard operating procedures as issued and set forth by the Nexplay Corporate Office.

    Help Desk Specialist Responsibilities

    • Delivers quick and reliable computer systems and network infrastructure supports using ZenDesk, phone, email, or onsite tools.
    • Remote installation of hardware and software configurations for various client workstations.
    • Recognizes and identifies potential areas where existing systems require change, or where new ones need to be evaluated and implemented.
    • Maintains current technical expertise to support rapidly changing technology of computers and telecommunications throughout the enterprise.
    • Identify potential problems before they occur and implement solutions, or report to Company.
    • Participate in the development and implementation of new business processes that improve efficiency and enhance productivity.
    • Knowledge of current and future technology solutions for the Internet, mobile devices, personal computers, LAN, and WAN.
    • Ensures confidentiality in all business matters.

    Help Desk Specialist Requirements

    • Minimum one year experience in a technology role. Hospitality experience is preferred.
    • Computer technology degree preferred. MCP, Network+, Security+ or equivalent certifications are required. MCSE, CNE and other technical certifications are pluses.
    • Understanding of PCI-DSS, GDPR and Serbanes-Oxley policies and regulations is a plus. 
    • Basic experience with Information Technology security, user access management, and basic cyber security topics (phishing campaign management etc.). 
    • Knowledge of proper implementation of network security systems such as hardware and software firewalls, antivirus software, antispyware software, Windows Update Server and e-mail SPAM filtering technology.  
    • Administrative level knowledge regarding all Microsoft server environments. Hyper-V and VMWARE. 
    • Administrative level knowledge regarding all standard domain controller roles and protocols such as DHCP, DNS, file, and print sharing.  
    • Administrative level knowledge of all standard networking protocols such as TCP/IP.  
    • Power user level knowledge of the following Microsoft Office software: Office 365, Teams, Sharepoint, Excel, Word, PowerPoint, Outlook, Visio, and Access. 
    • Knowledge of management communication systems, such as mobile devices and instant messaging technology. 
    • Comprehensive Knowledge of Active Directory functionality.  
    • Knowledge of the maintenance of SQL Server databases.  
    • Experience with the effective use of remote management software such as Remote Desktop, etc. 
    • Experience with the use of Data Backup and Recovery software and tools such as DATTO and Barracuda. 
    • Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.