Multi-Hotel Onsite Help Desk Engineer – 3 Month Contract
Nexplay specializes in providing managed information technology services of exceptional quality to hospitality and commercial enterprises (www.nexplay.com). One of our clients is a globally recognized event management & social platform leader, preparing to re-open an office in LA. We are seeking an energetic Help Desk Engineer with client-facing experience to help set up their employee technology environment for success.
OVERVIEW/BASIC FUNCTION:
NOT A REMOTE POSITION. Provides technical support including, but not necessarily limited to, evaluating, implementing, and supporting all servers, desktop & laptop computers, as well as network and internet connections across multiple adjacent. Will carry out central administrative activities in accordance with standard operating procedures as issued and set forth by the Nexplay Corporate Office.
RESPONSIBILITIES:
Provide rapid-response hands-on tech support in a fast-paced hotel environment.
Manage and prioritize well between break/fix requests, IT driven enhancements, and pro-active maintenance.
Cultivate positive relationships in face-to-face interactions with hotel staff & management, including attending the hotel's morning Ops meeting daily, as well as any other manager meetings.
Deliver fast and reliable end-user computer systems support and network infrastructure support using ZenDesk, phone and email.
Install & configure hardware and software for various client & staff computers.
Meticulously and accurately document solutions and meetings.
Identify potential problems before they occur and report to Company. Collaboratively develop and implement solution for Client.
Identify potential areas where existing systems may require evaluation for change and implementation.
Maintain current technical expertise to support rapidly changing technology of computers and telecommunications throughout the enterprise.
Participate in the development and implementation of new business processes that improve efficiency and enhance productivity.
Knowledge of current and future technology solutions for the Internet; mobile devices; personal computers; LAN and WAN.
Nexplay Help Desk Engineer must be able to understand, and clearly relate to other members of the organization the business value of current and future system integration and implementation, such as hardware and software lifecycle management
Ensure confidentiality in all business matters.
Carry out other duties that may from time to time be delegated to him/her by Nexplay Management.
Ensure that standards are maintained at a superior level on a daily basis, including keeping the IT office clean.
QUALIFICATIONS:
EXPERIENCE: Minimum five years' experience in a client facing technology support role. Hospitality experience is preferred.
EDUCATION: Computer technology degree preferred. MCP, Network+, Security+ or equivalent certifications are required. MCSE, CNE and other technical certifications are pluses.
GENERAL SKILLS: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
TECHNICAL SKILLS: Understanding of PCI-DSS, GDPR and Serbanes-Oxley policies and regulations is a plus. Basic experience with Information Technology security, user access management, and basic cyber security topics (phishing campaign management etc.). Knowledge of proper implementation of network security systems such as hardware and software firewalls, antivirus software, antispyware software, Windows Update Server and e-mail SPAM filtering technology. Administrative level knowledge regarding of all Microsoft server environments. Hyper-V and VMWARE. Administrative level knowledge regarding of all standard domain controller roles, rolls and protocols such as DHCP, DNS, file and print sharing. Administrative level knowledge of all standard networking protocols such as TCP/IP. Power user level knowledge of the following Microsoft Office software: Excel, Word, PowerPoint, Outlook, Visio, Access. Knowledge of the management of communication systems such as mobile devices and instant messaging technology. Knowledge of all Active Directory functionality. Knowledge of the maintenance of SQL Server databases. Experience with the effective use of remote management software such as Remote Desktop, etc. Experience with the use of Data Backup and Recovery software and tools such as DATTO and Barracuda. Expert of Office 365. Knowledge of cabling specifications and computer hardware repair.
LANGUAGE: Required to speak, read and write English, with fluency in other languages desired.
PHYSICAL REQUIREMENTS: Must be able to exert physical effort in transporting 35 pounds, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
3 MONTH CONTRACT POSITION.