Job Description

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. CUSTOMER SERVICE REPRESENTATIVE RESPONSIBILITIES:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

CUSTOMER SERVICE REPRESENTATIVE ​QUALIFICATIONS:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Company Description

Our team specializes in taking online clients and building their brand awareness within live specialized events throughout high-end retail venues. Next Generation Marketing, Inc. has been perfecting marketing strategies for 16-years and continues to help brands grow to new levels with strategies that are proven to work. NGM applies our expertise by being onsite and in-person to promote brands directly to consumers that ultimately would not have found these brands online. Our reach is extensive. Each day, our events are seen by at least 1,500 people throughout the bay area. During a 10-day promotional event, we engage upwards of 20,000 buyers. This type of traction is what you need to attain your sales and growth objectives for the longevity of your brand.