Job Description

The Sales & Customer Service Associate is an essential part of NEXT WAVE'S Customer Service and Sales team. The primary goal of the Sales & Customer Service Associate is to consistently provide a high level of support and experience to the team in order to maintain clients, generate revenue, grow the client base, and grow the company.

WHO YOU WILL BE WORKING WITH:

Our Sales & Customer Service team is the face of our clients to our customers, and we want their support experience to set new standards, just like our clients’ products do. Our Sales & Customer Service team cares for customers by solving problems and scaling solutions, incubating new products and promotional packages, and sharing feedback with the rest of the office to influence company development.

KEY DUTIES AND RESPONSIBILITIES:

• Manage and service existing customer relationships and build our accounts through direct sales

• Answer all potential customers questions in a professional manner

• Always operate with the highest degree of urgency and care; remembering we are the face for our clients and the services they provide

• Be a problem solver – find creative solutions to issues especially with any sales

• Provide expertise, support and hands-on assistance in all realms of the sales process, making sure customers receive the products that they want, when they want, how they want

• Highlight issues and identify opportunities by utilizing the tools provided within our company

EXPERIENCE AND SKILL REQUIREMENTS:

• Must have tremendous organizational skills and be able to handle multiple tasks in a fast-paced environment

• Must demonstrate superior sales & customer service in the office and working in the field with our potential new leads

• Must have strong written and verbal communication skills

• Thrive in a commission based role

• The successful candidate must be highly motivated, be willing to take initiative, have a positive attitude and exhibit a strong work ethic to further advance within our company

• Must show the ability to engage and interact with individuals in a professional manner

This role involves the selling of products and/or services.

Company Description

Our focus is building long-lasting relationships between our clients and consumers. We work as a liaison between the consumers and clients. We educate, teach, and promote new and current services for our clients in telecommunications. We formulate relationships and help customers build customized packages for services and products.