Job Description

• Counsels and assists Program's customers regarding job search strategies, personal career advisement and training, identifying and working with barriers to employment, professional goal setting and planning. Identify outside resources, programs and other services for customers if needed
• Advises, monitors, and tracks participation for customers so that they maximize the functions and opportunities of the program
• Manages the day-to-day relationship with customers, addresses customer concerns promptly with an action plan to ensure satisfaction, and documents all findings with case notes in a clear, concise, and timely manner
• Maintains knowledge/professional understanding of a vast array of occupations/career paths (for effective placement/processing and assessment of customers as well as determining services most appropriate for their career goals
• Provides motivational support to customers during the job search process
• Identifies training needs and ensures appropriate training
• Facilitates job readiness/search activities for both 1:1 and in small groups
• Demonstrates strong strategies for re-engaging customers after training and finding employment for those customers
• Demonstrates effective use of the guidelines and standards of the Case Management Model to support the needs of the participants
• Successfully documents customer success stories internally and externally.
• Analyzes and constructs critiques of resumes/required documentation for effective processing for customer eligibility
• Administratively maintains accurate and complete records and correspondence as required by the Program Director and according to standards set by Customer
• Follows the policies and procedures for Career Advisement and assists in the training of other team members in those guidelines
• Works under direction of the Career Services Manager to facilitate timely completion of tasks to sustain daily operations and complete special projects, and assists program team members as necessary
• Produces word processing documents, including charts and tables. Proofreads and edits correspondence, reports, and other documents. Maintains filing systems and performs other relevant duties as assigned

Qualifications

Education/Certificates/Licenses/Registrations

• Bachelor of Art/Bachelor of Science in psychology, marketing, business, human resources or related fields preferred or any combination of education and relevant work experience.
• Experience working with career counseling consumers in a high volume work environment, particularly in a human services or workforce development or an equivalent combination.

Qualifications

• Strong communication and organization skills, computer skills, and the ability to communicate clearly and concisely
• The ability to relate well with individuals, ability to motivate and work with individuals having one or more barriers to employment
• Connection with other human service agencies in the community that provide intervention services as needed
• Knowledge of various job search strategies, resources and actions plans
• Ability to follow instructions well
• Attention to detail
• Experience with State Workforce System a plus
• Adaptable, flexible, and a fast learner
• Creative and able to meet deadlines
• Works well under pressure, goal oriented and works well within a team concept
• Demonstrated customer service skills
• Demonstrated computer skills, with experience using word processing and spreadsheet software applications
• Familiarity with the communities being served, with knowledge and understanding of local needs and resources
• Be able to work first shift and overtime if required
• Travel when necessary
• Strong desire to make a difference in your community and change lives

Additional Information

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.