Job Description

The Contracted EMR/ICP Implementation Specialist is responsible for conducting implementation activity such as, super user and end user training, go-live support, and post go-live optimization process for physicians, and all clinical and non-clinical staff. Responsibilities include issue investigation, problem resolution, training clients and internal staff, and promotion of training sessions. The primary focus of this role is the implementation and ongoing training associated with all aspects of our products for both new customers and existing customers adding on additional products or services.

AS A CONTRACTOR, THERE IS NO GUARANTEED NUMBER OF ASSIGNMENTS AND/OR DAYS YOU WOULD WORK EACH WEEK/MONTH/YEAR, BUT YOU DO HAVE THE ABILITY TO CONTROL YOUR SCHEDULE.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:

• Primary responsibility is actively participating in go-live support (this is typically conducted on site at the customer location but can also be scheduled remotely depending on customer needs and the current state of the Covid-19 pandemic)
• Training clients, working with implementation teams, practice assessments, workflow analysis, go-live preparations, and problem resolution
• Acts as a liaison to the lead, support team and vendor (staff) to ensure that issues brought up during training, implementation and post go-live optimizations are researched and resolved in a timely fashion
• Schedule and instructs clinical and non-clinical staff on the appropriate use of software applications for their role
• The role will also cover education on other applications, as necessary
• Teach staff in both individual and group settings while employing a variety of teaching strategies to maximize effectiveness
• Complete a variety of administrative tasks to keep customer, Project Manager and department manager up to date on assigned projects

Qualifications

MINIMUM REQUIREMENTS

• Clinical or consulting experience working with EMR software
• Desire to work on a contracted basis with no guarantee of established hours or days worked
• Ability to complete 2-3 weeks of unpaid virtual training
• Strong customer relation skills with the ability to establish and build client rapport
• Ability to manage time and work on multiple projects at the same time
• Effective oral and written communication skills
• Knowledge of MS Office
• Strong analytical and problem-solving skills

PREFERRED QUALIFICATIONS

• Demonstrated excellence in supporting Nextech products
• 1 year of clinical experience working in an Ophthalmology practice
• Bachelor's degree preferably in education/healthcare related field, or a computer science/information technology/informatics related field with 4-5 years of experience in healthcare
• General knowledge of Meaningful Use of EMR
• General knowledge of workflow of a medical clinic
• Strong, demonstrable experience providing customer service and training

Additional Information

TOTAL REWARDS

Nextech is pleased to offer a variety of health, wellness and lifestyle benefit offerings for all fulltime employees:

• Generous annual bonus opportunity
• iCREATE Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• 15 days PTO at date of hire (increases with years of service) + 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options

WORKING ENVIRONMENT

• Long-distance or air travel as needed – can be up to 100% travel
• Periods of stress may occur
• General medical office environment: Works generally at customer locations, which typically are well-lighted, air-conditioned offices, with moderate noise levels

PHYSICAL DEMANDS

• Activities require a significant amount of standing during onsite training and during go live supporting of practices
• Travel to/from customer locations