Job Description
The Associate Product Support Representative is responsible for the support of Nextech software applications, ensuring timely response to and resolution of customer questions and issues in order to maintain customer satisfaction. This representative will provide frontline support for incoming calls, emails, and error reports. This representative resolves software issues and questions with known solutions and escalates advanced issues through appropriate channels. All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.
Essential Functions: In addition to working in accordance with appropriate conduct and behavioral standards, specific responsibilities of this role include:
Qualifications
MINIMUM REQUIREMENTS:
PREFERRED QUALIFICATIONS:
Additional Information
TOTAL REWARDS
Nextech is pleased to offer a variety of health, wellness and lifestyle benefit offerings for all fulltime employees:
WORKING ENVIRONMENT:
PHYSICAL DEMANDS: