Nextep is a premier Professional Employer Organization (PEO) headquartered in Norman, Oklahoma, serving the human resources needs of small and medium-sized businesses. Nextep manages HR solutions such as payroll, employee benefits, human resources, and workers’ compensation. Nextep has been recognized six times as a Best Place to Work in Oklahoma and we were recognized for excellence in corporate ethics by the Oklahoma Ethics Consortium.

At Nextep, our employees work every day to elevate the employment experience and enrich people’s lives. We take that endeavor seriously and extend that spirit of enrichment to business owners, their employees, and each other. 

Nextep is seeking a Human Resources Generalist to join our team in our Norman office. We are seeking an individual who will be responsible and accountable for providing quality support to Nextep clients’ HR related needs, resulting in client retention and growth. This position administers and manages utilization of Nextep’s HR service offerings. The Human Resources Generalist acts as a corporate account manager for assigned clients as well as supports the Human Resources Team Lead and Director of Human Resources on administrative tasks and HR Projects. 

Key Responsibilities:

• Serves as overall corporate account manager of assigned client base; works with Nextep's Outside Sales team and Client Services team to manage all aspects of the client relationship: satisfaction, retention, pricing, etc. Establish and maintain effective relationships with clients to gain their trust and respect through continuous contact and outreach via Nextep Service Reviews.
• Provides consultation on a variety of employment-related concerns to Nextep clients such as employee discipline, performance improvement, separations, terminations and general employee management.
• Advises clients on the development, administration, and implementation of HR related programs, plans and policies for their organization all while reducing liability and enhancing productivity through improved communication and effective HR practices. Maintains knowledge of local, state and federal laws affecting human resources function and uses expertise to educate and advise clients accordingly.
• Manages Nextep HR product offerings to ensure availability of resources to meet client needs and to lessen employer liability, such as employee handbooks, recruiting, pre-employment screening, performance management, compensation/wage surveys, online training and other HR product offerings as assigned.
• Conducts annual reviews with clients as needed/requested to ensure client retention and growth.
• Presents HR-related trainings and presentations, either in-person, telephonically, or via webinar to clients, prospective clients, and other individuals on topics such as liability management, performance management FMLA, etc. at a level appropriate to the audience.
• Represents organization at personnel-related hearings and investigations (in-person and/or on phone), such as unemployment hearing, EEOC claims, and wage claims.
• Supports and promotes department goals by participating in the collection and evaluation of data, engaging in creative solutions and decision making, and upholding the mission of the department.  Recommends new approaches, policies, and procedures to effect continual improvements in efficiency and effectiveness of department and services performed.

Qualifications:

• 3-5 years of relevant experience and/or training
• Bachelor’s Degree in Human Resource Management (or related field) or equivalent combination of experience and education.
• Human Resources certification preferred
• Experience with Microsoft Office software.
• Exceptional oral and written communication skills.
• Previous experience providing outstanding customer service.

Nextep is committed to the success, development, and long-term engagement of our employees. In addition to our unique corporate culture, we offer an attractive benefits package including Medical, Dental, Vision, Life, Disability, 401(k), HSA, tuition reimbursement and much more. You can learn more about Nextep and our services at www.nextep.com. 

If you would like to be a part of our growing team, please apply today! Nextep is an equal opportunity employer.