Job Description

As UX/User Researcher, your insights have real and immediate impact on the product roadmap, thousands of users, and millions of employees. In close sync with our Europe-based research lead, you perform independent research, and share your learnings with a cross-functional audience. This role is a key role in Boston, MA or somewhere on Eastern time zone! 

Your main responsibilities include:

• Independently conduct qualitative research, applying methods such as usability testing, interviews, ethnographic observations, participatory design, card sorting or your own creative approaches
• Investigate current workflows, and users’ needs, goals, pain points
• Evaluate existing and to be developed features and design ideas
• Share insights with designers, PMs, leadership, and others in the right frequency and media
• Evaluate and ensure impact of research results
• Advocate for user needs in internal discussions, design critiques, and project meetings
• Identify research opportunities and evangelize the value of user-centrism and UX research
• Liaise with Sales, Customer Success, Delivery Consultants, and Marketing, to gain access to users and align initiatives
• Contribute to the definition of a research roadmap, that supports Nexthink’s mission beyond the operational and tactical level

Qualifications

• Degree in a relevant field (Psychology, Cognitive Science, Human Factors, Human Computer Interaction HCI, Human Machine Interaction HMI, Anthropology, Sociology, …), or equivalent practical experience
• 3+ years’ experience working in qualitative user research for digital products, or equivalent experience
• Familiarity with enterprise products / B2B
• Understanding of strengths and weaknesses of different research methods, and when and how to apply them in the product development process
• Mastery of a wide variety of user research techniques and tools
• Excellent rapport and networking skills
• Excellent communication and presentation skills
• Ability to work independently with minimal supervision
• Creativity and positive can-do attitude in the face of challenges and limitations
• Flawless English, oral and written
• Willingness to travel to customers, events, and product teams, as needed and Covid-appropriate (details to be discussed)
• Bonus points: Experience with products for technical/IT audiences
• Bonus points: Experience with quantitative research methods: Data analysis (R, Python, Matlab, SPSS, Excel …), log analytics, VOC programs, surveys, A/B testing, benchmarking, etc.
• Bonus points: Affinity for UX writing / microcopy

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.