Job Description
Company Description Nexthink is the global leader in digital employee experience management. Our products allow enterprises to create highly productive digital workplaces for their employees by delivering optimal end-user experiences. Through a unique combination of real-time analytics, automation and employee feedback, Nexthink gives IT teams the insight they need to empower and even delight people at work.
Headquartered in Switzerland with US headquarters in Boston, Nexthink also has offices in France, UK, Germany, Spain and UAE. Our growing team of Nexthinkers is proud to be making the digital work lives of nearly ten million employees across 1,000 customers more productive.
At Nexthink, we believe actions are stronger than words when it comes to diversity, inclusivity, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience. Join us today
Job Description To support the growth of the Nexthink business we are looking to expand our Customer Success Team with additional resources in North America.
The focus of the Customer Success Managers is to own and drive the customer success plan and ensure customers realize the value of their Nexthink Investment. This is a strategically important role looking after the top 20% of US customers and requires a structure, organized, and diligent approach to succeed. You will also be expected to build executive relationships at some of the largest companies in the world.
Working as a key player within the Solutions Consulting Team, the Customer Success Manager is expected to work collaboratively with the Sales, Professional Services and Solution Consulting teams to drive operational success and upsell opportunities at our key customers.
Key elements and responsibilities are described below:
Qualifications
Additional Information This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration