Job Description

The Sales & Customer Operations team is a multifaceted, global team dedicated to a low-effort, high-satisfaction experience through experts handling inquiries, and delivering high touch support to internal functions (Sales, Marketing, Finance and Customer Success organizations) and Customers.

This team develops and maintains positive relationships, coordinates with internal functions and Customers to ensure inquiries, and order bookings are handled appropriately and in a timely manner.

Your Primary responsibilities:

• Supporting Field Sales in Quoting
• Supporting Field Sales in proposing processes and systems
• Generating Quotation in Salesforce, using specified requirements and product knowledge
• Coordinating receipt of all required information for the preparation of final quote
• Ensuring continual improvement of Quoting process
• Improving quality results by recommending processing changes

Your Secondary responsibilities:

• Entering and processing of Customer orders (license subscription, Service contracts) and invoicing in the CRM and ERP system. Review of all terms and conditions according to existing customer protocol with close follow-up to ensure timely delivery
• Maintaining and processing of Customer Renewals order and invoicing in the CRM and ERP system
• Creating and delivering Customer License keys in the licensing system
• Analyzing the details of the customer’s (internal & external) inquiry and do the necessary research to respond accurately and completely
• Resolve customer (internal&external) inquiries using a variety of tools and web applications
• Escalate issues as needed to the manager or different departments, and keeps the customer (internal&external) informed of the progress
• Identifies the root cause of customer (internal&external) issues and takes action to prevent future issues
• Provide service within agreed-upon Service Level Agreements (SLA's) with various customers (internal&external)
• Act as a liaison with various departments throughout the company & be a trusted advisor to internal/external parties
• Drive and own internal/external customer operational efficiency and engagement with internal stakeholders via regular calls/service reviews. Propose solutions and efficiencies to resolve customer issues, ensuring customer needs are always met
• Support the Cash and collection team
• Support the Quality and compliance team with data accuracy
• Work actively in Projects/Initiatives to enhance new process supporting Company growth

#LI-Hybrid

Qualifications

• Strong Customer Service experience
• Strong Business Acumen
• Sense of ownership, & Result driven
• Team player and a great communicator
• Ability to thrive in a fast-paced environment
• Versatile, autonomous and rigorous

Additional Information

We are 900+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink

At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision, life insurance, long-term disability, and accidental death/personal loss coverage.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.