Job Description

We are looking for a Salesforce.com (SFDC) Community Cloud Developer/Administrator to support and drive our Nexthink Community programs, delivering an improved member experience while automating processes and managing integrations to other business systems.

This is a unique opportunity to join a booming Software Business environment under such a key role that will directly impact business agility and success.

The candidate must have solid experience in requirements analysis, solutions architect, and custom developer skills in SFDC. She / he should be business savvy: passion for Customer Success, and extra mile mindset will be key differentiator in candidate selection.

He/she must be able to work independently once given the direction and objectives

RESPONSIBILITIES:

• Understand Nexthink Community business requirements and translate into strategy based technical solutions recommendations.
• Understand Master Data Management criticality.
• Design, Configure, Project Manage and ultimately deliver enhancements and new functionality to support the business using the Force.com platform features including: custom objects and fields, workflows, approval processes, Apex Code and Visualforce.
• Apply change management processes for documenting, communicating, and testing code releases from Sandboxes to Production environments (including Data load / Conversion).
• Follow standard coding practices, keeping custom code organized, readable, maintainable, and documented.
• Develop and maintain integrations between Salesforce.com and other internal business applications (Zendesk (support), Litmos (academy), AHA (ideation), Nexthink.com (content), Media Wiki (documentation) etc..).
• 2nd Level administration and support of SFDC platform including, but not limited to, troubleshooting, managing and setting up users, object customization, fields, record types, page layouts, validations rules.

Qualifications

• Bachelor’s degree in computer science, software engineering, MIS or similar.
• Min 3 years in SFDC application design and development (certification a plus) with strong understanding of SFDC Community Cloud, platform architecture and out of the box functionality and configuration
• Salesforce Certified Community Cloud Consultant preferred
• Familiar with delivering across an ecosystem, partnering with colleagues in IT, Sales Ops, Marketing, Product Management and Digital
• Experience
• Lightning Experience.
• Strong working knowledge of APEX (classes, triggers and web services), Visualforce, Salesforce APIs, SOQL, Force.com platform.
• Fluent English a must, Fluent French a plus.
• Business and Customer Success content / collateral minded.
• Sense of ownership, Result driven.
• Self-Motivated.
• Problem solving & Prioritization skills
• Excellent Interpersonal communication skills.
• Multi tasks in fast paced environment
• Experience of developing Salesforce Mobile App

Additional Information

This is an exceptional opportunity to join a fast-growing, successful and innovative company. Nexthink allows you to thrive in a unique work environment where the emphasis is on excellence, innovation, openness and collaboration.