Job Description

Allmed Medical Corp

Duties and Responsibilities:

Introduction to the duties and responsibilities. General summary.

• Responsible for driving a positive patient customer service experience through multiple support channels including the patient portal, clinical platform and messaging systems
• Respond to inquiries from patients and outside agencies.
• Refer, when necessary and forwarding calls to the appropriate person or department.
• Adhere to all organizational policies, HIPAA regulations and Joint Commission guidelines.
• Building a supportive relationship with patients while providing care coordination support that will ensure access to appropriate services for their health needs.
• Schedule monthly phone calls with patients.
• Manning the phone lines; answering calls from clients/customers.
• Setting or scheduling appointments.
• All other duties assigned.

Qualifications:

• At least 1-year of experience in customer service; working phone lines
• At least 1-year of experience in healthcare customer service.
• Excellent telephone etiquette
• Proficient oral and written communication skills
• Able to multitask and work in a fast-paced environment
• Proficient computer knowledge 
• Able to work in Sacramento, CA
• Authorized to work in the US
• Able to speak fluent Spanish is highly preferred

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