Job Description

Nivano Physicians

Since 1998, Nivano Physicians has empowered patients and providers with the knowledge, tools, and support they need to enable the right care, delivered at the right time, at a price that is fair to all parties. Nivano Physicians is an equal opportunity employer committed to promoting a diverse workplace. We strive to attract and retain exceptional individuals regardless of their sex, race, color, religion, national origin, age, disability, marital status, sexual orientation, veteran status or other characteristics unrelated to the skills and abilities required for job performance.

Rate: $18 - $22 per hour

Duties and Responsibilities:

The Outreach Coordinator is responsible for ensuring that Nivano Physicians members receive the required preventive services appropriate for their age, gender and other demographics. This is done via telephone outreach and web based bi directional texting.

• Making outbound calls to schedule appointments. Managing the text messaging platforms; answering calls from members
• Scheduling appointments for preventative health services
• Forwarding calls to their respective departments
• Contacts members from assigned campaign lists to instruct them in the appropriate preventive health screenings as indicated by age, gender, line of business and other demographics.
• Works with members to facilitate appointments with Providers to expedite receipt of services as needed.
• Records findings of each encounter to include patient identifiers, relevant information and results of the phone call within the current computer application.
• Documents information related to these tasks in appropriate systems or databases.

Qualifications:

• At least 1 year of experience in customer service; working phone lines
• Experience working in clinical environment preferred
• Excellent telephone etiquette
• Preferably familiar with HEDIS principles.
• Proficient oral and written communication skills
• Able to multitask and work in a fast-paced environment
• Basic computer knowledge
• Bilingual strongly preferred (English and another language)
• Preferably located in San Diego, CA
• Authorized to work in the US.

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