Job Description

We are seeking a Client Care Representative who will be responsible for providing customer service and administrative support that builds outstanding relationships with the clients. 

SHIFT: Monday to Friday 9:00 AM to 6:00 PM Pacific

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Answer and properly field all inbound calls; return customer calls and emails with urgency.
• Assist staff with coordinating and scheduling the appropriate resources.
• Maintain comprehensive notes in CRM regarding customer inquiries and responses.
• Coordination and completion of task lists for small projects
• Enter, track, and follow up on customer requests (online, voice mail, etc.)
• Maintain the CRM database and customer profiles.
• Create, edit, and distribute various correspondence, reports, email, and spreadsheets.

QUALIFICATIONS:  

The candidate must possess a relevant combination of education, experience and training that demonstrates the knowledge, skills, and abilities to perform the essential functions. Must have intermediate skills with Microsoft Office. Experience with ConnectWise or other CRM programs is desirable. 

PAY AND BENEFITS: 

Our competitive pay and employee benefits program reflects our commitment to attract, motivate, and retain the highest quality and most competent employees. Our employee benefits program includes PPO medical, dental, vision, life insurance, FSA, 401K Plan and generous paid PTO and holidays.

NEXUSTEK HAS A 2-STEP APPLICATION PROCESS:

1. Complete the application through the career center.

2. Complete the 5-7 minute Culture Index assessment. NexusTek subscribes to Culture Index to help us understand your strengths please. This is not a test or pass/fail.

Assessment Link: https://go.apply.ci/p/NbPACaImKIiLzYBCH

Do you enjoy working with the best people in technology services? If you have a passion for helping customers in an environment that values integrity, accountability, respect, and talent then NexusTek is for you! 

NexusTek is a national, full-service provider of IT solutions to SMB organizations. We excel in tackling the complexities of partially and fully outsourced IT, voice system implementation, cloud enablement and migration, document management, data back-up and protection. At NexusTek, we never forget that even though technology changes, demonstrating integrity never does. We are proud of our past, excited about our future, and confident of our continued success