Job Description

NexusTek is a U.S based, managed IT service provider to small and medium sized organizations. We excel in tackling the complexities of IT, such as cloud services, cyber-security, document management, data back-up and protection, and more.

Our mission is to take away technology headaches allowing our clients to focus on their core business.

NexusTek’s 300 employees span 35+ states to service our growing client base. We have physical offices in Denver, Irvine, and Boston.

WORKING HOURS

The Cloud team is a 24x7 team monitoring alerts, tickets, and the call queue offering relatively stable scheduled shifts that are changed up based on need.

A typical schedule is 3 12-hr shifts and 1 4- hour shift

Rotating on-call schedule (after hours and weekends)

LOCATION REQUIREMENTS

This position is mostly a remote support, telephone-based role but will require occasional planned and unplanned visits to our data center in Secaucus, NJ.

WHY THIS JOB IS EXCITING

Feeling stagnated in your current IT role? You won’t at NexusTek - no two days are alike in the MSP world! This is a fast-paced, ever changing IT position. You will work hands-on with the latest technology in multiple cloud environments. All while engaging our clients in the process to understand their technology needs and enhance their technology efficiencies.

WHO YOU ARE

Proactive and independent technical expert who performs a variety of tier I, tier II, and tier III technical support responsibilities, requiring a thorough working knowledge of information technology and virtualization support. You are a skilled communicator on all levels and dedicated to providing top-notch customer service. Your meticulous attention to detail is shown through your timekeeping, documentation, execution of the technical work.

You know how to:

• Maintain high levels of customer satisfaction

• Provide excellent urgent support to clients through phone & email

• Maintain internal and customer-facing cloud environments

• Implement NexusTek’s best practices and core values

Troubleshooting will require skills in some or all of the following technologies:

• Windows Server 2012/2016/2019
• Basic Active Directory including GPO, DNS, DHCP, etc.
• Virtual Environments: VMWare & some Public Cloud
• Understanding of Client/Server Application environments
• Anti Virus
• MFA (Duo, PulseSecure)
• Backup and disaster recovery solutions
• VPN/Firewalls such as SonicWall, Cisco, Meraki
• Routers/Switches such as Cisco, Juniper, NetScaler
• Monitoring – LogicMonitor and other various RMMs
• PowerShell, a plus
• Linux-based Operating Systems, a plus
• MSP applications like ConnectWise, LabTech, and IT Glue desirable

PAY AND BENEFITS

• 4-weeks accrued paid time off
• 7 paid holidays
• Medical, dental, vision options
• Company-paid life insurance, short-term and long-term disability
• Discretionary annual 401K match plan
• $30 - $35 per hour based on experience, skill set, and certifications
• Employee referral bonus plan
• Access to Pluralsight, LinkedIn Learning, and the NexusTek Technical Academy
• We’re happy to provide our full benefits guide at any point in the process!

INTERVIEW PROCESS - Typical interview process for this role:

APPLICATION STAGE - Thanks for showing interest!

• Submit your application
• Complete the Culture Index Survey offered in the application steps (link to survey also provided below)
  • Culture Index is offered in 30 languages - select in your native language!
  • Culture Index Link: https://go.apply.ci/p/Wba6aei9gMHxJm

SCREENING STAGE - Let's get to know each other!

• Our recruiters carefully consider each application. If you are selected to move forward, we will contact you for the introductory screening
• 20 min Recruiter screening to introduce you to NexusTek and get to know what motivates you

INTERVIEW STAGE - We’ll dive into your experience more in depth

• One-hour technical interview with Cloud team member (virtual)
• One-hour follow-up interview with Hiring Manager (virtual)
• References – 3 professional references at least one direct supervisor
• You are welcome to request additional conversations with team members you didn’t get to meet during the process

NexusTek provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws

NexusTek participates in E-Verify for all US Employees