Greets all customers entering the service area with a friendly, upbeat attitude, answers their questions, and directs them to the appropriate person or location.
Controls service traffic flow and parking.
Assists lot attendant with duties at the service counter.
Maintains a clean and safe service drive area, free of dirt, water, leaves, snow, etc. Includes sweeping of the driveway a minimum of once daily; more often as necessary.
Keep front of store clear of loaner vehicles and/or rental vehicles.
Maintain cleanliness and stock of coffee stations. Prepare coffee when necessary.
Inspect bathrooms for cleanliness twice an hour. Wipe down counters and pick up debris as needed.
Park loaner/rental vehicles in designated areas. Upon customer return.
Assess whether the loaner vehicles need to be refueled and/or washed and mark windshield accordingly with grease pen.
Keep waiters on the service drive.
Install paper floor mats in every vehicle. Maintain the supply of paper floor mats.
Pull up vehicles for Service Advisors as needed.
Open doors for customers and thank them for their business.
Escort customers to their vehicles as needed. Have umbrellas readily available when needed.
Wash service vehicles as necessary.
Perform shuttle driver duties when needed.
Reports to work with a positive attitude, on time and ready to work.
Maintains high customer satisfaction standards.
Maintains a professional appearance.
Keeps work area neat and clean.
Informing clients on product specifications of all Audi products and features.
Creating passion for Audi brand and products.
Performing the need analysis during the contact with the customer/visitor
Ensuring a brand related customer/visitor treatment at the dealership/Brand Store
Keeping the product knowledge within the dealership/Brand Store at level
Managing test drive process (accompanied test drives)
Supporting the Sales Advisor during the sales consultation (on demand)
Being the main point of contact for the customer/visitor to answer questions about products incl. usage/functions
Participating at the delivery process and second deliveries
Bridging after sales waiting time for customers by presenting features and new technologies
Accomplishing/participating in dealer/Brand Store events to present products and technologies to a wider audience (internal and external)
Using conversations with customers/visitors to fill in data in the database (after the conversation ends)
Realizing process efficiency enhancements within the need analysis, test drive and delivery (test drive and delivery not relevant for Brand Store)
Additional activities regarding after sales. and used car (not finalized yet)
Acting as an ambassador for the Audi brand during customer contact
Explaining special Audi product related features
Answering questions regarding Audi used cars
Connecting customers to multi channel contacts
Proactively approaching customers/visitors in the showroom and presenting them with the correct amount of information about the product, its technical specifications, usage/functions as well as the Audi brand
Helping customers/visitors with product insight when they are involved in a sales conversation with a Sales Advisor
Planning test drives
Providing product information to customers during the test drive appointment/accompaniment
Guiding customers to Sales Advisors when purchase interest is expressed
Keeping him/herself up to speed on new product, brand and competitive information
Providing additional marketing material if requested / asking for contact details to send/email it
Facilitating handovers and explaining features in the car answering operating questions
Direct visitors to information desk for general enquiries, appointment scheduling, etc.