CASHIER:

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
• Reconciles cash drawer daily.
• Answers customer questions about service performed or products purchased, or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides clerical and secretarial assistance to departments as needed.
• Acts as backup to switchboard operator.
• Assists in the filing process.

RECEPTIONIST:

• Answer and route all incoming calls to the proper person.
• Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold.
• Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Assist business office with miscellaneous duties, when time allows.
• Notify telephone maintenance Company of switchboard difficulties.