CASHIER:

• Greets customers at the cashier window in a pleasant and professional manner.
• Computes customer bills.
• Receives cash, checks and credit card payments from customers; records amount received.
• Makes change and issues receipts to customers.
• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.
• Reconciles cash drawer daily.
• Answers customer questions about service performed or products purchased, or refers them to someone who can.
• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.
• Provides clerical and secretarial assistance to departments as needed.
• Acts as backup to switchboard operator.
• Assists in the filing process.

RECEPTIONIST:

• Answer and route all incoming calls to the proper person.
• Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold.
• Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Assist business office with miscellaneous duties, when time allows.
• Notify telephone maintenance Company of switchboard difficulties.

PHYSICAL REQUIREMENTS (SURROUNDINGS)  

• Spend time indoors in air-conditioned areas. 
• Sitting on a regular basis 
• Standing on a regular basis 
• Walking on a regular basis 
• Bending, twisting and/or stooping infrequently 
• Kneeling and/or Squatting infrequently 
• Infrequently Reaching and/or lifting overhead 
• Infrequently Climbing stairs 
• Repetitive hand/finger movement on a regular basis 
• Grasping/grabbing with hands infrequently 
• Pushing and Pulling

QUALIFICATIONS: 

• High School Diploma or Equivalent 
• Driver’s License 
• Clean DMV

OTHER: 

• Ability to read and comprehend instructions and information. 
• Professional personal appearance. 
• Excellent verbal/written communication skills. 
• Ability to meet company’s production and quality standards.

                                    WHY JOIN THE NIELLO TEAM?

OUR VISION

     To be Northern California’s leading automobile dealer for the products we represent.

 OUR MISSION

      We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

 OUR CORE VALUES

      We are a team

      We respect each other

      We encourage self-improvement

      We hold high expectations

      We embrace change

      We enthusiastically value our customer

      We support our community

WE OFFER COMPREHENSIVE BENEFITS AND PERKS SUCH AS:

• Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans
• 401(k) with Company Match
• Vision & Dental plans (including orthodontic coverage)
• Company paid Life and AD&D
• Employee Assistance Program, Paid Time Off, and Paid Holidays
• Discounts on Company Products and Services

                                    VOTED BEST PLACE TO WORK

THE NIELLO COMPANY HAS BEEN RECOGNIZED BY AUTOMOTIVE NEWS AN INCREDIBLE 26 TIMES IN THEIR ANNUAL LOOK AT THE TOP 100 BEST DEALERSHIPS TO WORK FOR. THE NIELLO COMPANY IS PROUD TO HAVE HAD NINE DEALERSHIPS ON THIS LIST SINCE THE INCEPTION OF THE PROGRAM, MANY OF WHICH ARE MULTI-YEAR AND BACK-TO-BACK RECIPIENTS. THE NIELLO COMPANY HAS ALSO BEEN RECOGNIZED AS A BEST PLACE TO WORK MULTIPLE TIMES BY THE SACRAMENTO BUSINESS JOURNAL.