+--------------------------------------------------------------------------+ | SUMMARY | | | | Sells/leases new- and used-vehicles at dealership via the Internet. | | Meets gross profit, volume, and customer satisfaction standards. | | | | ESSENTIAL DUTIES include the following. Other duties may be assigned. | | | | Communicates effectively with Internet customers and prospects according | | to their preferred method of communication, whether by phone, by e-mail, | | or in person. | | | | Has thorough knowledge of all dealership products and services. | | | | Satisfies the transportation needs of Internet-generated customers. | | | | Sells/leases and delivers a minimum of 8 units per month. | | | | Directs customers to product information resources, including those | | available on the Internet. | | | | Assists customers in selecting a vehicle. | | | | Understands the psychology of Internet customers and works with them | | accordingly to draw them into the store for proper vehicle demonstration | | and to close the transaction. | | | | Checks e-mail frequently and responds to inquiries immediately. Delivers | | messages intended for other departments promptly. Notifies customers | | that their messages have been forwarded to the appropriate personnel for | | prompt attention. | | | | Handles all Internet sales inquiries personally. | | | | Coordinates Internet promotions with other dealership sales promotions | | and advertising. | | | | Ensures that the Web site address is prominently displayed throughout | | the dealership, e.g., on business cards, flyers, pens, and all | | dealership advertising. | | | | Researches auto-buying services on the Internet and acts as liaison with | | any services the dealership uses to promote its site or advertise. | | | | Works with webmaster to update the Web site frequently to attract new | | and repeat visitors. | | | | Takes photos of dealership inventory for use on the dealership site. | | | | Maintains an ongoing customer database to capture repeat business. | | | | Knows and understands the federal, state, and local laws which govern | | retail automobile sales. | | | | Establishes personal income goals that are consistent with dealership | | standards of productivity, and devises a strategy to meet those goals. | | | | Keeps abreast of new products, features, accessories, etc., and their | | benefits to customers. | | | | Attends product and sales training as requested by sales manager. | | | | Schedules first service appointment. | | | | Attends sales meetings. | | | | Maintains professional appearance. | | | | QUALIFICATIONS | | | | Ability to communicate effectively. | | | | Independently motivated with the ability to work within a team | | environment. | | | | Excellent customer service/satisfaction skills. | | | | Organized and computer proficient. | | | | Clean DMV. | +--------------------------------------------------------------------------+