Write up, dispatch, and close all Internal Repair Orders (new and used vehicles).
Coordinate with Sales and Used Car Management for inventory processing.
Coordinate Due Bill work as needed for sold customers.
Work with outside vendors for needed work on Internal and Customer (Due Bill) vehicles.
Manage the Due Bill Schedule with the Business Office.
Assist the Warranty Administrator with warranty claims.
As needed schedule service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner and obtains vehicle information.
May assist in writing up customer's vehicle problems accurately and clearly on repair order.
Refers to service history, inspects vehicle, and recommends additional needed service.
Provides a complete and accurate written cost estimate for labor and parts when Advisor is not available.
Obtains customer's signature on repair order; provides customer with a copy.
Establishes customer's method of payment. Obtains credit approval, if necessary.
Checks on progress of repair throughout the day. Contacts Management or Customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Assists in reviewing repair orders to ensure that work is completed and additional work and authorization is noted.
Closes repair order as appropriate
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Assists in explaining completed work and all charges to customers.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.