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Sales Client Advisor - BMW Sacramento

Niello BMW Sacramento

Sales Client Advisor - BMW Sacramento

Sacramento, CA
Full Time
Paid
  • Responsibilities

    ESSENTIAL DUTIES include the following. Other duties may be assigned. 

    • Reports to work with a positive attitude, on time and ready to work.
    • Maintains high customer satisfaction standards.
    • Maintains a professional appearance.
    • Keeps work area neat and clean.
    • Ensures that each customer is greeted as quickly as possible.
    • Implements and maintains a prospect tracking and follow-up system.
    • Helps Genius' close deals when necessary.
    • Communicates with new-vehicle and used-vehicle Genius' to ensure that dealership policies and procedures are understood and followed.
    • Conducts sales training meetings as directed by the general sales manager
    • Assists in development of improvement programs for Genius' who are having difficulty reaching their objectives.
    • Contacts new owners within 24 hours of delivery to ensure complete satisfaction with sales and delivery process. Addresses any concerns or complaints immediately.
    • Understands, keeps abreast of, and complies with federal, state, and local regulations that affect vehicle sales.
    • Sells financing and credit life, accident, and health insurance to customers.
    • Provides customers with thorough explanation of aftermarket products and extended warranties.
    • Converts cash deals to finance.
    • Establishes and maintains good working relationships with several finance sources, including the manufacturer.
    • Processes finance and lease deals accurately and fairly through financial sources to secure approval.
    • Conducts business in an ethical and professional manner.
    • Processes all federal, state, and dealer paperwork related to vehicle transaction.
    • Understands and complies with federal, state, and local regulations that affect the new- and used-vehicle and finance departments.
    • Completes paperwork necessary for vehicle sales and leases in a timely and efficient manner.
    • Checks all paperwork for correct title, lien information, taxes, etc., before forwarding to accounting.
    • Acquires and maintains current state insurance license, completing continuing credit insurance education as needed.
    • Provides customers with complete explanation of manufacturer and dealership service procedures and policies.
    • Seeks new lending institutions to secure competitive interest rates and finance programs continually.
    • Manages the alternative finance source program to ensure that several sources are available.
    • Seeks insurance companies for insurance paper.
    • Maintains insurance files.
    • Sets up and maintains a program which will ensure 100 percent turnover to the F&I department.
    • Provides sales force and sales managers with current information about finance and lease programs continually.
    • Trains the sales staff regarding the benefits of financing, insurance and extended service programs.
    • Works with sales managers to secure a reasonable profit from every sale.
    • Coordinates finance forecasting with sales department forecasting to achieve desired levels of penetration and income.
    • Ensures collection of all finance and insurance fees.
    • Inspects all credit applications.
    • Prepares reports on finance penetration.
    • Works closely with general sales manager to establish sales department goals and objectives and ensures that they are achieved.
    • Attends managers meetings.
    • Handles all final rate quotations.
    • Develops and monitors guidelines for working with customers to ensure maximum customer satisfaction.
    • Processes Genius'end of month' commission sheets for accounting office payroll
    • Supervises and trains designated backup to ensure continued efficiency and profitability in the F&I manager's absence.
    • Maintains an adequate and current supply of all required contracts and paperwork needed for completion and finalization of car deals.
    • Maintains a professional appearance. Maintains a clean and professional work environment. Daily attendance is essential.