SUMMARY 

Provides administrative and clerical support to the Service Department in the capacity as outlined below.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

Reports to work with a positive attitude, on time and ready to work.

Maintains high customer satisfaction standards.

Maintains a professional appearance.

Keeps work area neat and clean.

Cashier:

• Greets customers at the cashier window in a pleasant and professional manner.

• Computes customer bills.

• Receives cash, checks and credit card payments from customers; records amount received.

• Makes change and issues receipts to customers.

• Provides refunds or credit memorandums to customers for returned merchandise or as directed by managers.

• Reconciles cash drawer daily.

• Answers customer questions about service performed or products purchased, or refers them to someone who can.

• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution.

• Provides clerical and secretarial assistance to departments as needed.

• Acts as backup to switchboard operator.

• Assists in the filing process.

Receptionist:

• Answers and routes all incoming calls to the proper person.

• Communicates with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold.

• Takes thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.

• Communicates messages to the appropriate parties in a timely manner.

• Provides basic information to callers who have general inquiries.

• Assists business office with miscellaneous duties, when time allows.

• Notifies telephone maintenance Company of switchboard difficulties.

QUALIFICATIONS

Ability to communicate effectively.

Independently motivated with the ability to work within a team environment.

Excellent customer service/satisfaction skills.

Organized and computer proficient.

Clean DMV.