SUMMARY

Provides administrative and clerical support to the Collision Center in the capacity as outlined below.

ESSENTIAL DUTIES include the following. Other duties may be assigned.

• Reports to work with a positive attitude, on time and ready to work.
• Maintains high customer satisfaction standards.
• Maintains a professional appearance.
• Keeps work area neat and clean.
• Answer and route all incoming calls to the proper person.
• Communicate with callers in a professional, friendly and efficient manner, while striving to minimize the time they are on hold.
• Take thorough messages, indicating the caller’s name, company if applicable, the time and message the caller wishes to leave.
• Communicate messages to the appropriate parties in a timely manner.
• Provide basic information to callers who have general inquiries.
• Assist business office with miscellaneous duties, when time allows.
• Notify telephone maintenance company of switchboard difficulties.

QUALIFICATIONS

• Ability to communicate effectively.
• Independently motivated with the ability to work within a team environment.
• Excellent customer service/satisfaction skills.
• Organized and computer proficient.
• Clean DMV.

                               WHY JOIN THE NIELLO TEAM?

OUR VISION

     To be Northern California’s leading automobile dealer for the products we represent.

 OUR MISSION

      We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.

 OUR CORE VALUES

      We are a team.

      We respect each other.

      We encourage self-improvement.

      We hold high expectations.

      We embrace change.

      We enthusiastically value our customer.

      We support our community.

WE OFFER COMPREHENSIVE BENEFITS AND PERKS SUCH AS:

• Kaiser HMO, Sutter Health Plus HMO, Western Health Advantage HMO and HRA plans.
• 401(k) with Company Match.
• Vision & Dental plans (including orthodontic coverage).
• Company paid Life and AD&D.
• Employee Assistance Program, Paid Time Off, and Paid Holidays.
• Discounts on Company Products and Services.

                                VOTED BEST PLACE TO WORK

THE NIELLO COMPANY HAS BEEN RECOGNIZED BY AUTOMOTIVE NEWS AN INCREDIBLE 26 TIMES IN THEIR ANNUAL LOOK AT THE TOP 100 BEST DEALERSHIPS TO WORK FOR. THE NIELLO COMPANY IS PROUD TO HAVE HAD NINE DEALERSHIPS ON THIS LIST SINCE THE INCEPTION OF THE PROGRAM, MANY OF WHICH ARE MULTI-YEAR AND BACK-TO-BACK RECIPIENTS. THE NIELLO COMPANY HAS ALSO BEEN RECOGNIZED AS A BEST PLACE TO WORK MULTIPLE TIMES BY THE SACRAMENTO BUSINESS JOURNAL.