IT SUPPORT TECHNICIAN
ASSISTS IN ACTIVITIES RELATED TO THE INSTALLATION AND MAINTENANCE OF INTERNAL COMMUNICATIONS AND INFORMATION SYSTEMS AND RELATED EQUIPMENT.
GENERAL EXPECTATIONS
Devote himself/herself to ensuring satisfaction to customers.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company's business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company's non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
JOB-SPECIFIC EXPECTATIONS
Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to network.
Recommends and schedules repairs and maintains related network documentation.
Provides end user support for all network based applications and equipment.
DAILY DUTIES
Handles IT requests submitted on the Intranet by remote sites, as administered by either Network Technicians, or by the Lead IT Network Technician.
Monitors the security of all aspects of the network.
Works hands-on with other Support Technicians, Network Technicians, and/or the Lead IT Network Technician, either onsite or remotely.
MONTHLY DUTIES
Meets regularly with the members of the IT Department to discuss current projects or concerns.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Position will have access to confidential customer, employee and financial information and may be involved in internal investigations. At all times, the information accessed shall remain confidential and shared on a need to know basis in concert with legal advice from in-house counsel or outside counsel.
All employees are required to act in accordance with Our Core Values, Our Mission Statement, Our Vision, Our Employee Handbook, Our Compliance Program, the highest standard of business ethics and all laws and regulations at all times. Any behavior or conduct observed in the workplace that is NOT in accordance with the prior statement must be reported to a member of management or to HR@Niello.com immediately.
EDUCATION
High school diploma or the equivalent.
Associates Degree in Applied Science or higher in the field of Computer Science and/or Network Technology is not required, but recommended. A+ and Network+ certifications are not required, but recommended.
OTHER:
WHY JOIN THE NIELLO TEAM?
OUR VISION
To be Northern California’s leading automobile dealer for the products we represent.
OUR MISSION
We are committed to providing distinctive automotive products and exceptional service while treating our customers and employees with unyielding integrity.
OUR CORE VALUES
We are a team
We respect each other
We encourage self-improvement
We hold high expectations
We embrace change
We enthusiastically value our customer
We support our community
WE OFFER COMPREHENSIVE BENEFITS AND PERKS SUCH AS:
VOTED BEST PLACE TO WORK
THE NIELLO COMPANY HAS BEEN RECOGNIZED BY AUTOMOTIVE NEWS AN INCREDIBLE 26 TIMES IN THEIR ANNUAL LOOK AT THE TOP 100 BEST DEALERSHIPS TO WORK FOR. THE NIELLO COMPANY IS PROUD TO HAVE HAD NINE DEALERSHIPS ON THIS LIST SINCE THE INCEPTION OF THE PROGRAM, MANY OF WHICH ARE MULTI-YEAR AND BACK-TO-BACK RECIPIENTS. THE NIELLO COMPANY HAS ALSO BEEN RECOGNIZED AS A BEST PLACE TO WORK MULTIPLE TIMES BY THE SACRAMENTO BUSINESS JOURNAL.