QUALIFICATIONS:

• High School Diploma or Equivalent
• Driver’s License
• Clean DMV

OTHER:

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent verbal/written communication skills.
• Ability to meet company’s production and quality standards.

PHYSICAL REQUIREMENTS (SURROUNDINGS)

• Spend time indoors in air-conditioned areas.
• Sitting on a regular basis
• Standing on a regular basis
• Walking on a regular basis
• Bending, twisting and/or stooping infrequently
• Kneeling and/or Squatting infrequently
• Lifting 25 lbs to 50 lbs
• Infrequently Reaching and/or lifting overhead
• Infrequently Climbing stairs
• Repetitive hand/finger movement on a regular basis
• Grasping/grabbing with hands infrequently
• Pushing and Pulling

GENERAL EXPECTATIONS

• Devote himself/herself to insuring satisfaction to customers.
• Attend company meetings as required.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Maintain manufacturer required certification levels
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company's business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company's non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

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JOB-SPECIFIC EXPECTATIONS

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• Possess a positive attitude.
• Possess a teamwork mentality.
• Acceptable driving record & driver’s license required.
• Maintains professional appearance and work ethic.
• Utilize appropriate time keeping system.
• Arrive for work on time and be ready to operate.
• Immediately contact your manager if an accident occurs.
• Ensure that the vehicle being traded is clean and undamaged before leaving the lot.
• Ensure all reference guides, keys, floor mats, wheel locks etc., accompany all traded vehicles.
• Ensure customer satisfaction and adhere to Niello satisfaction standards.
• Know and commit to memory the Niello Core Values, Mission, and Vision Statement.
• Adhere to Company Policies, procedures and established processes.
• Follow all applicable State and Federal laws and Guidelines regulating our business.
• Follow all rules of the road, speed limits and applicable traffic laws.
• Respond to store requests for transportation needs.
• Coordinate with requesting store for delivery times and vehicles.
• Deliver vehicles to customers or events in a timely manner.
• Inspect vehicles prior to departure for damage or potential customer service issues.
• Deliver vehicles to customers with no damage or potential customer service issues.
• Create and conduct, clean, error free, business transactions in a professional and timely manner in accordance with performance standards
• Collect any items needs from the customer and return them to the selling store
• Have customers sign any necessary documentation and return to selling store
• Document miles and time driven on the appropriate forms.
• Communicate any customer concerns directly with selling store Sales Management.
• Communicate needs and suggestions for improvement to upper management.
• Create and conduct, clean, error free, business transactions in a professional and timely manner in accordance with performance standards.
• Other duties may be assigned as necessary.

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The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee a general sense of the responsibilities and expectations of this position. The Company reserves the right to modify this job description at any time with or without notice.

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